Edit this listing

Heritage Subaru Owings Mills Sales Reviews

  • 9808 Reisterstown Rd Ste 1
  • Owings Mills, MD 21117 (map)
  • Chat with Dealer
Sales Rating:

Excellent sales experience

Written by shadowchaser on 06/09/13 07:22:42 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Melissa L. was professional, more than pleasant, and straight with me from beginning to end. She went the extra mile to find me exactly the car I wanted. Whereas other dealers said the color/options I wanted in my car were just not available anywhere in the area, Melissa had someone drive the car I wanted in from Virginia! I had very competitive pricing from other dealers. I started with a low price from USAA/American Express/Zag and ended up well below that price! Melissa met and significantly exceeded the discount from other quotes I had received. I was well under the Edmunds truevalue. After one visit to the dealer, we did everything by email. No running back and forth to the manager etc. No games. She gave me my trade in value BEFORE we negotiated on the car and the value was above the predicted value by edmunds. Then we did our negotiation.. They definitely didn't do the game of giving with one hand and taking away with the other. Melissa was a class act. We are extremely happy with this purchase!


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Yes

Post a Comment or Update This Review

You must be signed in to post a comment or update this review.

Sign In
Comments
Sort By:

Thank you for your heartfelt response shadowchaser. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Melissa L. lead you to your new vehicle, and we will certainly share your feedback with her. Please do not hesitate to call or pop back in to see us at Heritage Subaru of Owings Mills. Thank you again shadowchaser and have a great day! [HTML removed]

  • By mileone
  • on 06/11/2013
  • 07:08:47 AM PDT
  • (dealer response)
ADVERTISEMENT
ADVERTISEMENT