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Heritage Subaru Owings Mills Sales Reviews

  • 9808 Reisterstown Rd Ste 1
  • Owings Mills, MD 21117 (map)
  • Chat with Dealer
Sales Rating:

Misrepresented Patriot Act

Written by anonymous43 on 12/12/12 12:02:23 PM PST
Recommend this dealer? NoUpdated! Purchased a vehicle from this dealer? Yes

We purchased a used 2010 Subaru from Heritage Subaru. Our overall experience could have been good except some significant issues we encountered with the dealership. 1. We brought our own financing and notified the salesman of such. After determining the car we wanted, the salesman told us we were required to fill out a form for Patriot Act before we could purchase the car. We questioned the length and amount of information required but the salesman (Harvey) stated that it was a standard form that every person regardless of preapproval had to fill out to verify we weren't terrorists, or something to that effect. When we got to the finance manager's office he had reran our information for a loan based on the form we were fraudulently told was a Patriot Act form. The form was in fact an application request for a loan. The finance manager apologized for the error; however, the mistake, if it was a mistake, should not have happened. We later found out from our bank that all that's required to comply with the Patriot Act is a proof of identification (i.e. our licenses). 2. Length of time- We arrived at Heritage at 12:30 pm and did not leave until 6 pm. We had known it could take a few hours, but however given that we had already researched what car we wanted and brought our own financing this was excessive. It took us 5 1/2 hours to complete the purchase. This is unacceptable. The car itself is exactly what we wanted, was a good price (even came down with some negotiations), with a great warranty, and features. We would purchase another Subaru; however, we would have to evaluate returning to purchase another vehicle from Heritage.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Yes

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Heritage Subaru Owings Mills would like to sincerely apologize for any inconveniences during the customerís visit. The form that we use to run OFAC is in fact the same form that we use to pull a clientís credit. For the OFAC report, we only ask the customer to provide us with their Name, Address, Phone # and Date of Birth. However, if we were going to use that form to run and apply for credit, we would ask for the customerís employment information, Social Security #, the time on the job, etc, in addition to other information. There may have been some miscommunication between the Sales Rep, the Sales Manager and the Finance Manager, hence the reason for confusion. We urge the customer to contact us if they have any further questions. Heritage Subaru Owings Mills would still like to thank the customer for their feedback.

  • By mileone
  • on 12/13/2012
  • 12:55:11 PM PST
  • (dealer response)
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