Customer Focused - ProfessionalWritten by dc8 on 08/20/12 01:21:41 PM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
We were in the market for a vehicle for our daughter. We were greeted by Mr Charles Smith at Heritage FIAT. Charles' personality exudes honesty which is a strong contrast to many salesman that clearly try too hard to do what genuinely comes naturally to Charles. Charles was genuinely customer focused with an interest in developing customer relations. He was professional, courteous and provided comprehensive explanations of vehicle information, certification program, etc. and clarified things directly with our daughter as needed. We felt very comfortable throughout the entire process. I emailed Charles and called him on the phone several times and he made himself very available and responded with minimal delay. We settled on a fair price for a vehicle and paperwork processing seemed to be streamlined in comparison to other dealerships that we've dealt with. Our daughter is very happy and felt very comfortable during the process as well. Thank you Charles and Heritage. It is worth noting that we first stopped by Heritage FIAT on the way home from a bad experience with a different dealership. We had just left a dealership that sold a car out from under us just to make a few extra bucks. It was obvious that they were just about the bottom line and not about future sales and customer relations. Funny thing is that I had just bought two cars from them a few years ago and would have continued to consider them for future vehicles. Not after this incident. Very happy that we decided to stop by Heritage FIAT on the way home.