After my first not so good experience with Heritage, I must say they worked A LOT better with me the second time around. The General Manager, Robert Lee, undertood my concern and we still were able to work an affordable deal. Our salesman Steve was great and very understanding, he made this process as smooth and fast as possible.
Original Review - I had been car shopping for a few weeks, came across a few deals at Heritage and wanted to inquire, so I emailed the sales department. I was sent a picture and quoted a price for the car I really wanted. When I realized it was more than I wanted to spend, I started shopping elsewhere. I found a similar car at a different dealership, I told Heritage I found this and thanks for your time/help. Of course they wanted me to buy from them, they quoted that they would match the price and give me $400 less than what I found. AWESOME! So we went, needless to say they did not back their quote. When I arrived they had a different version of the car ready for me, I had never discussed this car with them at all. When I told them it wasnt the rigth car, they came back and said they cant give me the car I want for the price they quoted. After admitting the confusion they had with the emails they still did not stand by their quote! I would never recommend this dealership to anyone. After talking to the manager he of course tried to cover for them and give me the run around. I now have a lawyer involved who says I do have a case. bottom line is they do not stand by the prices quoted even when admitting their confusion.