Ourisman Chevrolet Marlow Heights Service Reviews
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Ourisman Chevrolet Marlow Heights Service Reviews

  • 4400 Branch Ave
  • Marlow Heights, MD 20748 (map)
  • Chat with Dealer

Service Reviews

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Service Rating Horrible Service!!! By tasiamoodie on 02/05/16 03:41:23 PM PST
Recommend this dealer? No

I received notice informing me of 2 recalls on my 2011 Chevy Impala, within that notice Oarsman Chevrolet of Marlo Heights is listed as the dealership I am to take my vehicle to be serviced for my safety. I've called on numerous occasions and have been hung up on, transferred (then eventually hung u...
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Service Rating Oil change & 21 point inspection By VerneJ on 07/02/14 09:50:12 AM PDT
Recommend this dealer? Yes

Anthony was a great and the gentleman that worked on my car explained what he did and answered all of my questions, a very nice young man. Great Service!
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Dealer Response

Thanks for your awesome review! I'm very happy to hear that Anthony was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and... Read more

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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Chevrolet Cruze repairs By crystalm5 on 11/16/13 08:56:43 PM PST
Recommend this dealer? Yes

My Cruze had the check engine light on three times. I took it to the dealership, where I met Brian. He listened to my concerns, and did what he could to get my vehicle fixed quickly so that I could get to work. I truly enjoyed working with Brian and I will ask for him in the future.
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Dealer Response

Crystal, thank you for this fantastic review! I truly appreciate you taking the time to let me know about your experience. I am so pleased to hear your visit with us was outstanding, and that Theresa and Brian met all your expectations. Please feel free to cal... Read more

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Service Rating Another Satisfied Customer By pumpkin15 on 11/07/13 04:54:17 PM PST
Recommend this dealer? Yes

Ourisman Chevrolet in Marlow Heights, Md has always lived up to my expectations They treat me like family and has shown excellent customer service.
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Dealer Response

We appreciate you writing this excellent review of our dealership! Itís a pleasure to hear that our staff always treats you like family and lives up to our expectations. If you need anything else in the future, please feel free to reach out to us at your earli... Read more

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Service Rating Sad service experience. By usmretired on 11/06/13 03:33:52 AM PST
Recommend this dealer? No

I bought my new 2013 Chevy Malibu LT from this dealership in May, 2013. I made an appointment for my first oil change that was scheduled in August. I showed up their on a Saturday morning a few minutes before my appointment. I pulled into the service bay area and stood outside my car for a few minut...
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Dealer Response

Thank you for taking the time to bring your experience to our attention. We are happy that you thought of us for your service needs, and we hope to continue to have the opportunity to take care of you. Every customer's experience and satisfaction are extremely... Read more

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