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[violative content deleted] I think all prospective customers should be forewarned. I entered into a contract to purchase a 2011 Kia Sorrento 5/8/2010. I traded in a leased 2008 Ford Escape in very good mechanical condition. It had a few dings and also needed the back fender repaired. The car was left overnight so that their mechanics could check it over; evaluate the cost of repair, trade in value, etc. When I arrived Saturday evening, my brand new Sorrento was cleaned and waiting for me to take home. I hesitated because I told the salesman that I was not ready to purchase since the Ford lease did not end until September and insistent that we talk business before they assumed I would buy the new vehicle. I made it very clear that I was in no rush for a new vehicle and was not going to incur any extra expenses to end the lease early. I had already been told by Ford the balance and they, of course, got that information in between the time I was first there and returned on Saturday. After talking and seeing figures, I surmised that it was to my advantage to relinquish the Ford to Nationwide directly and purchase the Sorrento. That way, I did not have to worry about getting the Ford fixed and the interest for the Kia was less than what I was currently paying. They gave me extra money off to cover some costs incurred. The payoff at that time was $11,230. Because I had direct pay thru my bank, another payment went to Ford the following week. I called Kia and Ford to see who the reimbursement for the extra payment would come from. They both said Kia. Gregg Smith, the finance person at Kia, told me that in about 2 weeks the paperwork would go thru, Ford would be paid, and I would receive my refund in ample time to make my 1st car payment. Friday, 6/4/10, I called Mike Williams at Kia being that I had gotten several calls telling me to contact them urgently. He told me that the Ford Credit Current Balance Report was wrong and that I really owed $14,882 based on information they received from the Ford dealer where the Ford was purchased. He tried to convince me to pay it right away so that my credit would not suffer. Said that I agreed to pay any difference between the contracted amount and what the real payoff was and that he had a signed document to that effect. Said that these things happen sometime, but the difference usually is not so much. Told me that we needed to take care of this asap. On and on and on he went. I asked for documentation, so he sent me a document from his dealership in which the final line had 14,882 as Total Pre-Term Price Quote. I told him that I needed time to get legal advice, make some calls, and would get back to him midweek. I again printed the payoff and saw that it had decreased not increased. I called the Koons Ford credit manager and asked him if any of what Mike said could be true. He told me no. There is no way that the dealer would tell them a different amount then their credit department. Further said that Kia took ownership of the Ford and thus Koons had nothing to do with the vehicle. Also said do not let them scam you, your contract is binding. The trade still has not been paid. I am getting calls from Ford Finance about the delinquent account. I have picketed the dealership with a large sign that says "[violative content deleted]" and have distributed this information to passerby's, customers and people shopping at venues close by. Have had several conversations with staff there and still no resolution.
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