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Ourisman Honda Volkswagen of Laurel of Laurel, Maryland

OVERALL SALES RATING:
1.7 stars
Reviewed by 6 members
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OVERALL SERVICE RATING:
2.8 stars
Reviewed by 2 members
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DEALER INFORMATION:
Ourisman Honda Volkswagen of Laurel
3371 Fort Meade Rd
Laurel, MD 20724



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View more sales reviewsSales Reviews of Ourisman Honda Volkswagen of Laurel
Sales Rating:
1.3 stars
Sales Associate:
1 bars
Vehicle Inventory:
2 bars
Finance Department:
1 bars
Trade-In Process:
N/A
Buying Process:
1 bars
Trap making expert and they accept it
by auto_freak2 on 04-04-08 (06:03AM)
Pros:
there is ni pro
Cons:
They are Rule, unreliable, Mean and dishonest

They will make a trap==> Give you price lower than the CR bottom line. In a nice formated email. You have to trust it because it is written and you can take printout there with you and if they move back you can fight.


Once you go there They will tell you they have added accessories to the vehi...

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Sales Rating:
1.0 stars
Sales Associate:
1 bars
Vehicle Inventory:
1 bars
Finance Department:
N/A
Trade-In Process:
N/A
Buying Process:
1 bars
Stay away..
by rajraj on 03-01-08 (08:18PM)
Pros:
none
Cons:
Bad customer service. You will be waiting 30 min before someone will speak to you

I had exactly the same experience as someone described on their review "Deceitful or Incompetent?: You decide"


The email offer was not honored when I went to buy the car, and the desk manager called me next day with revised offer at below invoice as shown in kbb.com. When I went to get the ca...

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Sales Rating:
1.0 stars
Sales Associate:
1 bars
Vehicle Inventory:
N/A
Finance Department:
N/A
Trade-In Process:
1 bars
Buying Process:
1 bars
Deceitful or Incompetent?: You decide
by jimw6 on 12-21-07 (09:08AM)
Pros:
None that I encountered
Cons:
Deceitful or incompetent: read the review

I requested an email quote on a 2008 Honda Odyssey from Ourisman Honda of Laurel through Edmunds.com.  I received an email quote from Ourisman Internet specialist Ryan Dunn that had a few different charges and discounts listed.  At the end of all these, it displayed an “out the door” price of $28...

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Service Reviews of Ourisman Honda Volkswagen of Laurel
Service Rating:
3.0 stars
Quality of Work:
N/A
Parts Availability:
N/A
Price:
3 bars
Waiting Area:
3 bars
Shuttle or Loaner:
N/A
Service is very slow
by katty on 02-12-08 (09:52AM)
Pros:
Easy to make appointments
Cons:
Service is too slow

I was there several times for service and had to wait a couple of hours each time, but I didn't expect to wait almost 2 hours for a routine oil change... and I had an appointment!  During the whole time I waited in their new waiting room, I only saw one other customer come in.  I asked several ti...

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Service Rating:
2.7 stars
Quality of Work:
3 bars
Parts Availability:
N/A
Price:
1 bars
Waiting Area:
4 bars
Shuttle or Loaner:
N/A
Expensive routine service
by morogan on 08-16-07 (01:07PM)
Pros:
Easy to get an appointment. Open until 7 pm for pickup.
Cons:
Too Expensive for routine work; 3rd party for minor bodywork

First service for car purchased there was free (5K). At 10K, I was charged over $180 for a synthetic oil/filter change and tire rotation. Service Dept. checks for technical bulletins and recalls when you bring your vehicle in. My car required an ECU update, covered under warranty.  Dealer handed ...

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