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Why are you in sales?

Written by austegard on 06/07/11 08:24:21 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No, Vehicle was not available

Dear CarMax/Toyota Sales lady, You greeted me with a "can I help you?" And that was the only thing you did right. I understand it was a Sunday, and you were working. I understand this is Carmax, and you don't haggle (and I appreciate that). But could you crack a smile? Could you shake my hand? Could you ask my name? Could you ask if I'd want to see the INSIDE of the car, or -gasp - take one for a test drive? Could you at the very least answer a question about the cars you're selling? When someone asks you to compare the Scion xD to a Honda Fit, they really don't need to hear "they're basically the same. You know, they're both small hatchbacks". That's not sales, that's ... useless. I walked back to my car infuriated that you'd wasted both your time and mine. You really should get another job - you'd be happier, your dealership's prospective (and now lost) customers would be happier, and Carmax might sell some cars.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 8 hours While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? Not applicable

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