Academy Ford Sales Service Reviews
ADVERTISEMENT
Print | Edit this listing

Academy Ford Sales Service Reviews

  • 13401 Baltimore Ave
  • Laurel, MD 20707 (map)
  • (888) 846-8791
  • Chat with Dealer

Service Reviews

Sort By:
Service Rating Well Done Academy Ford By Junetenbrown on 11/17/15 07:44:39 AM PST
Recommend this dealer? Yes

I made my reservations online and was pleased to note my name was on the board (along with others) to be serviced that day. The service staff and accounting admin were pleasant and attentive. Excellent service all around.. Sincerely, Lynne M. Brown
Read the full review

Dealer Response

Great to hear! Thank you so much for taking the time to give us your feedback.

All Comments (1)
Service Rating Always Worth the Price to Go By tgoodell1305 on 11/02/15 11:11:19 AM PST
Recommend this dealer? Yes

Academy Ford is always helpful and courteous. It does cost a bit more to come to Academy than it would to an off-brand mechanic, but that is because they know the cars better and they are well-trained enough to solve almost any problem. Any time I have a cost issue they work with me to establish wha...
Read the full review

Dealer Response

Thank you so much for sharing your experience. We really appreciate that you took the time to give us feedback.

All Comments (1)
Service Rating Challenge to fix GPS but SUCCESS By focussed3431 on 10/22/15 04:38:24 PM PDT
Recommend this dealer? Yes

my 2012 Ford Focus Titanium model GPS system went berserk and could not locate itself in space, thought it either never left my driveway or tossed out random street names. It took a couple of months (!) but the part/module it needed finally arrived and was installed and now it works like normal. t...
Read the full review

Dealer Response

Thank you for taking the time to share your feedback. We appreciate your kind words.

All Comments (1)
Service Rating my visit By BufandBif on 10/12/15 01:03:17 PM PDT
Recommend this dealer? Yes

Derek was great, the mechanic did a great job too and I do continue to love my C-Max! Mustn't forget to say thank you for the take home and pickup service, I enjoyed my chat with James.
Read the full review

Dealer Response

BufandBif, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. We are happy to hear that we were able to gain your trust in our business. We hope to see you again!

All Comments (1)
Service Rating Outstanding Customer Service is the Norm for Academy Ford By Greenviper on 10/10/15 07:12:42 AM PDT
Recommend this dealer? Yes

We were pleased with the entire service experience. The greeting at the door when we arrived, the time spent with the service advisor, the call that the service was complete and the "cashing out" process all reinforced why we have been loyal customers of Academy Ford.
Read the full review

ADVERTISEMENT

Other Vehicles to Consider

ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT