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Brown's Honda City Service Reviews

  • 7160 Ritchie Hwy
  • Glen Burnie, MD 21061 (map)
  • Chat with Dealer
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Service Rating Worst Customer Service EVER! NEVER AGAIN! By floresgl on 06/17/14 07:53:37 AM PDT
Recommend this dealer? Yes

Yesterday, I took my 2009 Honda Pilot for regular maintenance to include timing belt replacement and transmission fluid change. I had and appointment with Eric S at 8:30 a.m. (according to the online schedule, I was the only one from 8:30-9:30). Well, I showed up on time, and he NEVER took the time ...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating BAD SERVICE, RIP OFF, NOT PROFESSIONAL By denise36 on 06/28/11 10:17:50 PM PDT
Recommend this dealer? No

Several years back i used Brown honda and was dissatisfied with their service. I moved again to that area and went to them to get AC fixed. All i ended up getting is bad service, AC stopped working one week later and then wanted to give me the run around to fix it, and later ended up giving me a $16...
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Service Rating A dealer with the competitive edge! By mony1 on 04/24/11 06:25:44 AM PDT
Recommend this dealer? Yes

The service desk staff are courteous, and helpful. This dealer is competitive in services with competing businesses, in every sense of the word. Their service department must be managed by someone intelligent and capable of competing for customers in this very challenging field as there are so many ...
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Service Rating 09 Accord By beakboater on 10/31/10 12:00:00 AM PDT
Recommend this dealer? No

We too have had rear brake issues with our Accord, they explained there is a class action lawsuit pertaining to the rear brakes and told us how to get reimbursed from Honda for the brakes. I dropped it off in the morning, they gave me a ride to work and gave me a ride back to pick up my car. While I...
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Service Rating Ripped Off & Angry By pgene on 09/22/10 12:00:00 AM PDT
Recommend this dealer? No

At 20K miles I had to replace my brakes on my 2008 Accord. At 39K I asked for another brake check. I was told by service they were fine. At 43K yesterday I was informed my rear brakes needed to be replaced again as well as my rotors replaced. Browns referred me to Honda which referred me to a class ...
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