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Brown's Honda City Service Reviews

  • 7160 Ritchie Hwy
  • Glen Burnie, MD 21061 (map)
  • Chat with Dealer
Service Rating:

Ripped Off & Angry

Written by pgene on 09/22/10 12:00:00 AM PDT
Recommend this dealer? No

At 20K miles I had to replace my brakes on my 2008 Accord. At 39K I asked for another brake check. I was told by service they were fine. At 43K yesterday I was informed my rear brakes needed to be replaced again as well as my rotors replaced. Browns referred me to Honda which referred me to a class action law suit settlement. I can get up to $150 back. Problem is between the 2 repairs I am out over $1,200 and quite a bit of that is in labor. They took 30K of my money for an Accord and will not stand by the product. They didn't offer any type of discount on the labor which is the least they could have done. I will never buy another car from Browns. They are quick to point the finger at Honda and Honda is quick to point the finger at the settlement and in the meantime I'm out a lot of money with Browns not stepping up to the plate.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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