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Criswell Honda Service Reviews

  • 19525 Amaranth Dr
  • Germantown, MD 20874 (map)
  • (888) 471-8521
  • Chat with Dealer
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Service Rating AVOID By aky13 on 05/19/14 09:28:56 AM PDT
Recommend this dealer? No

The service department is UNCARING. I was left standing, even though I was there with an appointment, while someone who came in after me was taken preferentially. Service department had ZERO interest in my concerns about the sound system. On another visit, the service department kept me waiting for ...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Wouldn't Trust This Place By slimskye on 07/16/12 04:47:44 PM PDT
Recommend this dealer? No

I purchased my 2010 Honda Accord at Criswell. Due to a positive experience with the salesperson (Dominique), I decided to get my car serviced there as well. Things went downhill from there. A couple days after my most recent oil change, my brakes began screeching, and I found out that they needed t...
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Service Rating Always trying to sell unneeded services By cb111111 on 05/15/11 05:33:46 PM PDT
Recommend this dealer? No

Buyer beware. The service department will try to convince you that Honda is incorrect when they tell you to follow the instruction manual for scheduled maintenance (the manual says to follow the condition based service as indicated by your car based on your driving habits, time etc) and get oil chan...
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Service Rating great service department By lucas2403 on 07/11/10 12:00:00 AM PDT
Recommend this dealer? Yes

My recent service with CRISWELL HONDA was excellent and yes I will return. What makes it even better is I got off work at 7:00am, arrived there and was at home by 8:05am which is great. I was completely satisfied with my service advisor. He touched on all of my concerns I had with the vehicle an...
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Service Rating Not knowledgeable people By kaih23 on 05/21/10 12:00:00 AM PDT
Recommend this dealer? No

My 2004 Honda Accord EX had the infamous lights out on my radio display problem. In my opinion Honda should have recalled this issue. Anyhow, Honda was nice enough to replace the radio without cost except labor from Criswell Honda. I took the vehicle in and asked the maintenance guy if the in-dash C...
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