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Criswell Honda Service Reviews

  • 19525 Amaranth Dr
  • Germantown, MD 20874 (map)
  • (888) 471-8521
  • Chat with Dealer
Service Rating:

Always trying to sell unneeded services

Written by cb111111 on 05/15/11 05:33:46 PM PDT
Recommend this dealer? No

Buyer beware. The service department will try to convince you that Honda is incorrect when they tell you to follow the instruction manual for scheduled maintenance (the manual says to follow the condition based service as indicated by your car based on your driving habits, time etc) and get oil changes every 3000 miles - more than twice as often as required. Not only does this suck money ou of your wallet (and increase their bottom line) but it wastes valuable natural resources and brings zero benefit. Other local Honda dealers will dissuade you from getting service until it is indicated by your car. I guess they need to pay for their nice shiny showroom.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? No

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