I purchased my 2010 Honda Accord at Criswell. Due to a positive experience with the salesperson (Dominique), I decided to get my car serviced there as well. Things went downhill from there. A couple days after my most recent oil change, my brakes began screeching, and I found out that they needed to be replaced (I could even see that they were worn down to the metal). I called Criswell and asked them how my brakes could have been in that shape and nobody bothered to tell me (Criswell performs a multi-point inspection with every oil change, as stated in my invoice, their website, ads, etc.). At this point I questioned if they even performed the inspection (let's not even get into alternative theories about why my brakes were suddenly worn down so far). I spoke to numerous people but got the run-around from customer service, the service advisor, all the way up to the service manager. Basically, nobody wanted to take responsibility for anything. They all claimed an inspection was done, but mysteriously there was no documentation, only poor excuses and attempts to derail the conversation. Going by the books, what they committed was fraud, since my invoice clearly states that they inspected my car. But more importantly, the people are dishonest and unethical, which can lead to safety issues. I would not trust this place with my car.
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