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Rosenthal Acura Service Reviews

  • 623 N Frederick Ave
  • Gaithersburg, MD 20879 (map)
  • (888) 715-2042
  • Chat with Dealer
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Service Rating I love my service advisor By OpulentBlueRL on 09/11/13 08:18:51 AM PDT
Recommend this dealer? Yes

After I purchased my Acura (used) and tried other service centers I decided to journey to Gaithersburg and try Rosenthal. Most people would wonder why I bother to travel from NW washington this far for service well two reasons: 1) Tina Ellis and 2) Superior service team. Tina takes quality time to o...
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Dealer Response

We really appreciate you taking the time to write such a nice review of the dealership. Your feedback means a lot to us. Thank you for driving to us from DC!

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Service Rating Never knew service could be a wonderful experience By coolpapabill on 09/10/13 03:47:54 PM PDT
Recommend this dealer? Yes

Rothenthal Acura and my service person provides me dream service. She takes time to explain every details of work to be perform, advising when things are necessary or can wait, ensuring my car receives TLC. My 2006 RL was purchased used and I wanted to make sure that it has a healthy driving life. M...
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Dealer Response

Thank you for taking the time to share your experience with Rosenthal Acura! We are happy to hear that Tina does such a great job!

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Service Rating Tina E. By pbosco on 08/30/13 03:53:52 PM PDT
Recommend this dealer? Yes

I would not trust my car to any other service advisor. Tina E. is professional and very trustworthy. I know exactly what is happening with my car at all stages of service. Her team is exceptional. I would highly recommend Tina E., and this dealership, for service!
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Dealer Response

Thank you for taking the time to write such a nice review for Tina and the dealership. We appreciate your feedback and hope that you continue to visit us for all your Acura needs.

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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Sloppy and incomplete services By 04blacktl on 12/28/10 09:01:41 AM PST
Recommend this dealer? No

I've always taken my 04 TL here for service. My last service here was for an A1 which called for oil change, top off fluids, rotate tires, visual inspections, car wash...When I got my car back, the car was not washed even though they stated as washed in the receipt. The service reminder light was st...
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Service Rating Outrageously Priced Service By dmwieg on 05/23/09 12:00:00 AM PDT
Recommend this dealer? No

In March 2008, I took my 1999 Acura 3.5RL in for some minor servicing. I needed (1) a new trunk latch because my trunk wouldn't close; (2) a new day-to-night rear view mirror; and (3) a new gas cap because a leaky seal was causing the engine light to come con. Total cost - $1,253.82. When I ask...
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