Print | Edit this listing

Fitzgerald Toyota Scion Gaithersburg Service Reviews

  • 907 N Frederick Ave
  • Gaithersburg, MD 20879 (map)
  • (888) 682-0127
  • Chat with Dealer
Sort By:
Service Rating Why does it cost $35 to fixed a leaky tire?? By MyToyotaPrius on 09/28/14 05:44:56 PM PDT
Recommend this dealer? No

We bought $700 lifetime service package when we purchased our Prius hybrid in 2012. We were told that the general maintenance should be covered as long as we own the car. We just had a service yesterday (Sept.27, 2014). We asked the service desk to check the tire since the warning light had been o...
Read the full review

Service Rating better than other dealerhips By dkordell on 01/14/14 05:28:48 PM PST
Recommend this dealer? Yes

This place is always great. I had my water pump & serpentine belt replaced under warranty at Darcars in Silver Spring, MD about 1-1/2 months ago. I noticed a screeching noise when I would start up my car. I told Judith (service rep) @ Fitzgerald abut the problem. Judith had the mechanic diagnose iss...
Read the full review

Dealer Response

It is good to hear of your good experience with us. We'll see you in next time for service! Thanks!

All Comments (1)
Service Rating Dishonest Dealer...Departed Customer By sohappy5 on 06/11/13 11:55:03 AM PDT
Recommend this dealer? No

I bought our car at Fitz. Not for any other reason than a good price. Its a $45,000 car that frankly we dont like. The quality is not there anymore...so the next car wont be a Toyota...but thats not the issue. The issue is the service "quality" at Fitz. Its BAD. The car came with 24,000 miles of no ...
Read the full review

Dealer Response

Thank you for making us aware. Can you please send us more details, including the name you serviced your car under, to socialmedia@fitzmall.com? We want to look into this for you.

All Comments (1)

Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating $50 for Goooooooooooo? By paul241 on 07/14/12 03:37:39 PM PDT
Recommend this dealer? No

When you are trying to cover your mistake of letting out a loaner car for free when a customer's car is in the shop, you don't add a mysterious $50 charge for "special lubricant" and then lie like a rug about it when you get called on it when the customer comes back to pick up their vehicle. (She ev...
Read the full review

ADVERTISEMENT
ADVERTISEMENT
Have a question? We're here to help!
Chat*
Chat online with us
Email
Email us at help@edmunds.com
*Available daily 8AM-5PM Pacific