I didn't buy a car after my test drive / first visit with Russell, however, I did tell Russell that I really felt compelled because I liked him so much. In the end, he accepted my decision and made certain that I knew I could come back to him at any time. Russell continued to follow up with me and through his last follow up regarding an additional incentive available to me he convinced me to buy my 2012 Equinox LTZ AWD. Russell was very professional, courteous, and I didn't feel like he was taking advantage of me. As a woman shopping for a car by herself, I was very wary that I might be seen as an easy 'mark.' Russell never made me feel that way and I did trust him that he was giving me the best deal possible and that I would be taken care of at Criswell Chevrolet. That's why I've given the rating I have and why I would always recommend family and friends looking for a car to contact Russell.
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