Jones Kia Service Reviews
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Jones Kia Service Reviews

  • 2001 Bel Air Rd
  • Fallston, MD 21047 (map)
  • (888) 960-8596
  • Chat with Dealer

Service Reviews

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Service Rating Service at KIA Jones By noddie on 01/01/15 06:50:42 AM PST
Recommend this dealer? Yes

Even though it was a very busy day (December 31st) and I arrived early for my appointment, the KIA team took me in right away and had my vehicles service completed very quickly. Also, hats off to Michael Mullen with KIA. He has assisted us on previous visits and he is a wonderful customer service em...
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Dealer Response

Thanks so much for this 5-star review about your service experience! We always enjoy hearing from our customers. I am pleased to hear that Michael has consistently been helpful and accommodating during your visits. Our goal is to provide quality customer care,... Read more

All Comments (1)
Service Rating service By 64Wood on 11/17/14 03:22:40 PM PST
Recommend this dealer? Yes

The timeliness and attentiveness of the personnel. I had a problem with the seat latch in addition to the service and it was addressed and taken care of. Shane took the time to explain everything that was done. They are always so pleasant there.
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Dealer Response

Thank you for your feedback. Jones Kiaís primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Iím happy to hear that Shane was there to assist you and that he took time to explain t... Read more

All Comments (1)
Service Rating Service department is fantastic By Fire73 on 10/14/14 09:10:28 AM PDT
Recommend this dealer? Yes

The head service guy before Mr McMillian was very unfriendly and rude unless you were a female then he broke his back to go all the way. I commented to a few people I thought were big bosses in the show room but nothing ever changed. Since he is gone and Mr McMillian is in charge WOW what a change i...
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Dealer Response

We appreciate your feedback about the entire Jones Kia service team. It is always great to hear from our customers. Thank you for continually choosing Jones Kia for your vehicle needs. Sincerely, Alan McMillen (amcmillen@jonesjunction.com) Service Manager

All Comments (1)

Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Don't let Thompson Kia service your vehicle! By brianinhdg on 09/19/11 04:17:41 PM PDT
Recommend this dealer? No

In November 2008, I purchased a new car (2009 Kia Rio5) from Thompson Kia, even purchasing an extended warranty beyong the 5 yr/60k mile Basic Warranty. I was mislead by Thompson Kia about the warranty and I've had nothing but problems with the vehicle. From paint peeling several times (fixed incorr...
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Comments (1)
Service Rating Incompetent By js5 on 03/14/10 12:00:00 AM PST
Recommend this dealer? No

I recently purchased a used (certified supposedly) Kia Spectra from Thompson Kia and have had nothing but trouble since day one. I purchased the vehicle on a whim as it was to be my commuter to save on gas. Because I purchased the car prior to Christmas vacation I didn't drive it much for the first ...
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