Cook Volkswagen Service Reviews Dealerships
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Cook Volkswagen Service Reviews

  • 2110 Bel Air Rd
  • Fallston, MD 21047 (map)
  • (866) 906-9501
  • Chat with Dealer
  • Awarded in 2014, 2015
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Service Reviews

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Service Rating New car checkup By davejoshmd on 08/09/13 05:49:51 PM PDT
Recommend this dealer? Yes

Took new truck 2011 for ranger to be checked and all problems addressed were checked and answered to my satisfaction
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Where to Start? By jerrybrice on 07/17/10 12:00:00 AM PDT
Recommend this dealer? No

I first contacted Cook VW about a used car, in which, I went to look at and test drive afterwards. Keep n mind, I live in another state from Cook VW. First, when trying to buy the car, they said the advertised price online was short by $1000. Ok, fine. I really wanted the car, so I let it go. 2 ...
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Service Rating Nice to have an HONEST dealership in Harford County By lw1193 on 06/24/10 12:00:00 AM PDT
Recommend this dealer? Yes

It is nice to know there are still honest and caring people in the service centers. Thanks to Tim & Mike for taking care of my daughters car last week. They really went above and beyond the call of duty. Thak You for getting her car in without an appointment & bringing the car back to our house.
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Service Rating AWFUL SERVICE DEPT By ladbug on 01/02/10 12:00:00 AM PST
Recommend this dealer? No

I have had nothing but problems with the Service Department. They are very unprofessional. Twice, I have been screwed by them. The first time they tried to get away with saying that they actually rotated my tires. Unfortunately for them, they did not know that I marked the tires. You should hav...
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Service Rating POOR BUSINESS PRACTICES By twss21897 on 12/03/08 12:00:00 AM PST
Recommend this dealer? No

Okay, I bought a used car from Cook VW. The sales people did everything they could to make me a deal and I bit. I was promised a fixed bumper, a detailing because when I test drove the car it still hadn't been detailed from the previous owner and they were supposed to do it anyhow, and I was pro...
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