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BMW of Fairfax Service Reviews

Overall Rating:
1.6 stars
Reviewed by 
5 members
Quality of Work:
1.0 bars
Parts Availability:
1.0 bars
Price:
1.0 bars
Waiting Area:
2.6 bars
Shuttle or Loaner:
1.8 bars
DEALER INFORMATION:
BMW of Fairfax
8427 Lee Hwy
Fairfax, VA 22031
(877) 870-4005
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HOURS:
Sunday
Closed
Monday
7:00 am- 6:00 pm
Tuesday
7:00 am- 6:00 pm
Wednesday
7:00 am- 6:00 pm
Thursday
7:00 am- 6:00 pm
Friday
7:00 am- 6:00 pm
Saturday
8:00 am- 3:00 pm

1-5 of 5 Reviews

Service Rating:
1.0 stars
Quality of Work:
1 bars
Parts Availability:
1 bars
Price:
1 bars
Waiting Area:
1 bars
Shuttle or Loaner:
1 bars
HORRIBLE. Ripped me off.
by bmwowner001 on 07-23-08 (01:22PM)
Pros:
none whatsoever
Cons:
cutting corners, bad service, rude red headed guy with gotee is the worst, dishonest

I own a 330 cic. I got into a bad accident over a year ago and, unfortunately, took my car to BMW Fairfax for repair. Lets just say they cut every corner to save money for my insurance company and left me with problems galore. I later found out that my insurance has some kind of agreement with th...

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Service Rating:
2.2 stars
Quality of Work:
1 bars
Parts Availability:
1 bars
Price:
1 bars
Waiting Area:
5 bars
Shuttle or Loaner:
3 bars
Poor, poor service!
by jcd1996 on 06-11-08 (12:13PM)
Pros:
Nice expensive facility. Free coffee. Free WIFI while you wait!
Cons:
Being double billed. No longer have confidence in them. No longer trust them not to try to screw me.

I brought my M3 convertible in because the AC was not working. They diagnosed the problem saying the AC needed to be recharged. they said it was fixed and I was billed $380 for that service.


A week later my AC was not working, again. After another trip to their service dept, and another 1/2 d...

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Service Rating:
1.0 stars
Quality of Work:
1 bars
Parts Availability:
1 bars
Price:
1 bars
Waiting Area:
1 bars
Shuttle or Loaner:
1 bars
Will never go back!!!!!!
by cwoodford on 04-30-08 (04:32AM)
Pros:
None- worst place ever!!!!!!
Cons:
Everything is wrong with this place

In the past month I have been to this dearship three times for the same thing.  The first time I pulled in and no one would help me, they just stared at me. Then once I finally got someone to help me he told me to get my belongings out of my car.  I had  two decent size bags, a jacket, gps and a ...

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Service Rating:
1.8 stars
Quality of Work:
1 bars
Parts Availability:
1 bars
Price:
N/A
Waiting Area:
4 bars
Shuttle or Loaner:
1 bars
Very poor customer service
by makbar on 01-07-08 (08:08PM)
Pros:
sales departmet is o.k
Cons:
service

A vary poor customer service. After making appointment for service they said I would have a car, when I went I waited for 5 hours before they could find a car.

They said my car needed a part they would order it and call this has not happen yet.

When I pick up my car found out my sunglass wore m...

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Service Rating:
2.0 stars
Quality of Work:
1 bars
Parts Availability:
N/A
Price:
N/A
Waiting Area:
2 bars
Shuttle or Loaner:
3 bars
A Waste of Time
by zafety on 12-06-07 (12:15PM)
Pros:
New building.
Cons:
Customer service and workmanship.

I was truly not impressed with this service shop.  They kept my car for 2 days then called me to tell me that they couldn’t find a problem.  Needless to say, the problem still exists and I will have to take my car to a different, and more competent, service shop to get it fixed.


The customer s...

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