Norris Acura West Service Reviews Dealerships
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Norris Acura West Service Reviews

  • 8559 Baltimore National Pike
  • Ellicott City, MD 21043 (map)
  • (888) 821-6715
  • Chat with Dealer
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Service Reviews

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Older Reviews (over 2 years old)

This dealer does not have any current reviews. The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Never use Norris Acura West Service - Poor Quality By edmunds49 on 11/25/12 09:45:57 AM PST
Recommend this dealer? No

I took in my 2003 TL to Norris Acura West in Ellicott City, MD. I drive 60 miles to the dealership because have they have the highest customer rating but never again. The service department ran a diagnostic on my car headlight and informed me it was only the bulb that needed replacement. I had two ...
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Service Rating Fine Experience By kevinbuck on 10/25/12 07:06:53 AM PDT
Recommend this dealer? Yes

I recently took my 2010 TL to Norris for a scheduled oil change. I had recently received a birthday offer for a $20 oil change, so obviously the price was great. They asked if I wanted to have my tires rotated, which I replied to in the affirmative, since I want to make sure they are wearing evenly....
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Service Rating Norris Acura Crashed Our Car By crhi on 09/16/12 06:09:41 AM PDT
Recommend this dealer? No

We have both our CL and MDX serviced at Acura only. On the whole we had good experiences with Norris since 2008, much better than with another local dealer. However, in the last year things have changed for the worst. New tires were installed backwards on our CL. We found out when we took our car in...
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Service Rating Warranty?? Not so much... By dadasracecar on 06/26/12 06:36:13 AM PDT
Recommend this dealer? No

I purchased a 2010 VW GTI from Alex at Norris Acura West. The negotiation was quick and reasonable. We agreed on a price I picked up the car that weekend. It was clean and the experience was pleasant and quick. I was told that MD required a 30 day warranty on all used cars. On a weekday evening nine...
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Service Rating Epitome of [violative content deleted] By tenuki on 12/22/09 12:00:00 AM PST
Recommend this dealer? No

Recommended extra or dubious service, always took longer than they said, didn't give loaner when they said they would, aren't particularly customer-oriented.
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