Andy Franklin (the CEO & GM of Norris Acura West) was a very courteous and knowledgeable person who was very friendly and respectful of my time. He offered a great deal on a 2011 Acura MDX Advance model and did everything possible to make the purchasing experience pleasant. I had the pleasure of also working with Mr. Will Vandeven, who is a very professional and courteous salesman who took the time to answer all of my questions. I have purchased many high-end luxury vehicles in the past, but my dealership experience at Norris Acura West was among my very best over the last 10 years. I would highly recommend this dealership. I also think that the Acura MDX Advance is the finest luxury SUV that one can buy at any price when one factors the high tech safety features, audio system, quality of leather seats, the finest AWD system available, the road clearance of an SUV (important in winter weather dealing with ice and snow--AWD sedans cannot provide this), and the sport sedan-like handling that only this model can provide (superior to BMW X5). I contacted many dealers inside and outside of Maryland, and none of them could offer the kind of excellent service that NAW provided. Many tried to rip me off on either the purchase or a trade-in (which was also an Acura MDX), but Andy and Will at NAW gave me a very good deal that no other dealer could match. I highly recommend NAW for any Acura purchase or lease.
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