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Thompson Toyota Service Reviews

  • 1101 Business Center Way
  • Edgewood, MD 21040 (map)
  • (888) 529-2856
  • Chat with Dealer
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Service Rating Thompson Toyota Car Maintenance By MicheCakes on 11/23/14 11:57:32 PM PST
Recommend this dealer? Yes

I am glad to receive points that lower the cost of maintenance. I was very late for my appointment, and had to call twice to push it back. The staff was very understanding.
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Dealer Response

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Take care! Tom Wunderer, Servi... Read more

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Service Rating Excellent experience By GerryTC on 11/22/14 08:58:51 AM PST
Recommend this dealer? Yes

I did like everything since my truck was received until was done. Special mention I have to say about Ms. Joy who with her knowledge, customer service skills and kindness make feel great.
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Dealer Response

Thanks for your outstanding review, Gerry! I'm very happy to hear that Ms. Joy was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for yo... Read more

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Service Rating Thomson Toyota service By Sequoia2001 on 11/21/14 03:11:53 AM PST
Recommend this dealer? Yes

The service adviser kept me informed of what the service would entail, what my expenses would approximately be and how my service was progressing. Everything went very smoothly.
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Dealer Response

Thanks for your awesome review! I'm very happy to hear that our staff was of such great help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. ... Read more

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Service Rating Professional staff, quality work. By Devin_M on 11/15/14 08:30:38 AM PST
Recommend this dealer? Yes

Professional staff, quality work. Never had a problem with the work done on my wife's car. I will always take it to Thompson for any work needed.
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Dealer Response

Devin, we're completely committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Thompson Toyota Scion Edgewood, we value our cus... Read more

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Service Rating Thompson Toyota: greatly improved! By VonGreg on 11/10/14 08:15:00 AM PST
Recommend this dealer? Yes

fast intake, Mike was super courteous, acknowledged the value of my time, didn't force any unrequested services down my throat like some have done in the past. Staff let me read in peace in the waiting area, no lady in lab coat came by to try to pressure me into buying a car. Snacks in the room were...
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Dealer Response

Hi Von and thanks for your kind words! We appreciate Mike as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achie... Read more

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