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Thompson Scion Service Reviews

  • 1101 Business Center Way
  • Edgewood, MD 21040 (map)
  • (888) 529-2856
  • Chat with Dealer
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Service Rating Best Service By Grammyskd on 10/24/14 10:25:18 AM PDT
Recommend this dealer? Yes

caring, polite and friendly service with concern for the customers issues. At Thompson, Edgewood the service dept. makes you feel that you are more than a customer and they cannot do enough to help you. Thanks !!!!
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Dealer Response

Hi and thanks for the great feedback! We're very happy that we were there to give you the customer service we know you deserve! Thank you again and we look forward to seeing you again! Best regards, Tom Wunderer, Service Director

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Service Rating 2000 Tundra 210K Service Experience By Joseph1944 on 10/10/14 06:31:14 AM PDT
Recommend this dealer? Yes

Recent service records were checked to make sure duplicate services were not performed for this 210,000 mile service. Quick appointment setting. Quick commencement of service. Reasonable prices. Very professional service staff (Kurtis).
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Dealer Response

Thanks for this great review! We can't tell you enough how much we appreciate Kurtis and the rest of our service team. They do a fantastic job and we are very happy that they were there to take care of you and completed your service quickly. We understand that... Read more

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Service Rating Excellent! By Patti_1976 on 09/15/14 02:33:32 PM PDT
Recommend this dealer? Yes

The staff. Excellent customer service when I am at Thompson. Mike K was my service advisor - He always goes above and beyond! Very friendly, and professional. Love that Thompson does not make you feel like a number. Sandy was walking around and making sure everyone in the waiting area was comfo...
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Dealer Response

Thank you for the awesome feedback! You're right, Mike is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that Sandy and he were there to provide you with great service. We plan to continue giving great customer serv... Read more

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Service Rating preset apt not always showing in your computer,even though I got a reminder By Donna_89 on 09/12/14 06:50:46 AM PDT
Recommend this dealer? Yes

If it wasnt for Natasha,I would have walked out of the day very upset.I had a apt set,but it wasnt in ur your computer,then it showed I had my 25,000 checkup done in may when my mileage back then was only 18,000.I told Natasha,that if I had to pay for the oil change that day forget it,it wasnt my fa...
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Dealer Response

Donna, thank you for your kind words about Natasha. We're glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you taking the time to l... Read more

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Service Rating douge By deerspark on 09/12/14 06:45:39 AM PDT
Recommend this dealer? Yes

Hassle free. Part was not on hand so was tranported back to my house and picked up when my car was completed.
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Dealer Response

It is wonderful to hear that our staff at Thompson Toyota Scion Edgewood was able to provide you with a hassle-free experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was d... Read more

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