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Thompson Chrysler Dodge Jeep Ram Sales Reviews

  • 1102 Business Center Way
  • Edgewood, MD 21040 (map)
  • (888) 476-7983
  • Chat with Dealer
Sales Rating:

My best car buying experience ever.

Written by findacar on 07/09/11 03:22:33 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

After buying a vehicle at another dealer (earlier in the week) and canceling the sale 24 hours later due to the dealer's misrepresentations and sneeky price changes, I was quite skeptical about all of today's car sales people. After all, they all see the same webinars from corporate don't they. Well thank God there are still a few mavericks out there with personal integrity. I could not find a Jeep Liberty Limited with the options I wanted so I built a Liberty Renegade with lots of options on Edmunds and sent out 4 internet inquiries. 2 dealers sent automated responses thanking me for my email, dealer 3's email flatly stated "that vehicle does not exist" and I would have to order it from the factory. Then there was Sam. The internet sales guru at Thompson Chrysler Jeep Dodge. He emailed me the window sticker of a Renegade that was almost perfect. On my way home from work, we spoke on the phone. He ran another internet search and actually found the exact Limited I needed. I changed direction and went to the dealership. When I arrived, Sam had a burger and soda waiting for me and introduced me to my sales guy Jim. I told them both about the despicable way I was treated at Don White's (see review) and that at the first sign of trouble, I was out of there. Jim was so laid back and personable I started to mellow in a few minutes. He gave me a print out of the window stickers for the Renegade and the Limited to review. I opted for the limited and we started to dicker. There was no pressure, no games, no hassle and we agreed on a sale price. The vehicle was at a dealer 100 miles away so I had to wait 2 days. Jim even found a better finance interest rate than we could get from the credit union. This was such a great car buying experience, I would even tell my ex-wife to shop there.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 day While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Yes

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