Bill Kidd's Timonium Toyota Scion Service Reviews
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Bill Kidd's Timonium Toyota Scion Service Reviews

  • 10401 York Rd
  • Cockeysville, MD 21030 (map)
  • (888) 486-3121
  • Chat with Dealer

Service Reviews

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Service Rating awful customer service By labib_73 on 04/25/16 02:33:05 PM PDT
Recommend this dealer? No

for my first oil change i went to service center and one of the advisers took me in for my appointment and everything went smooth and they did service on my car ,here comes time for second oil change and while they already did service on my car once there was this rude and obnoxious women after cou...
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Dealer Response

I am sorry to hear about your visit. The behavior you described does not align with our team's values, and I would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact me at you... Read more

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Service Rating Bill Kidd's Service Department Rocks! By JonathanCornel on 04/20/16 03:57:35 PM PDT
Recommend this dealer? Yes

The staff was courteous and professional. All work was explained to me ahead of time and done right the first time!
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Dealer Response

Thanks for the positive review, Jonathan! We take pride in customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! If you have any qu... Read more

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Service Rating Ethel By kenfern on 04/12/16 09:20:16 AM PDT
Recommend this dealer? Yes

no wait when a got there and they told what they were going to do and did it in a reasonable tine
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Dealer Response

Ken, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. If you haven't already, follow us on Facebook for access to ex... Read more

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Service Rating Dean Marino is awesome! By AngelaLamont on 04/06/16 08:07:22 AM PDT
Recommend this dealer? Yes

It was a very positive experience. My service manager, Dean Marino is always very thorough, helpful and makes me feel comfortable, that my vehicle is in good hands.
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Service Rating Parts Department needs a course in Integrity By DabbleDa on 04/02/16 05:25:23 AM PDT
Recommend this dealer? No

Very polite, eager to help a handicapped individual (me) and Eric kept me apprised of how things were going while I was waiting in the lounge.
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Dealer Response

Thank you for writing about your visit with us! I am happy to hear that Eric was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions... Read more

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