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Win Kelly Chevrolet Buick GMC Service Reviews

  • 12421 Auto Dr
  • Clarksville, MD 21029 (map)
  • (888) 776-2758
  • Chat with Dealer
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Service Rating Missed Items By oldguardmd on 07/20/14 10:52:19 AM PDT
Recommend this dealer? Yes

We took our Chevy Cruze Diesel in for the first of four free service appoints included with the purchase of our vehicle. We tried to schedule an appointment with the android phone application, but that proved to be a bit difficult since I am hard to contact during the day and didn't realize this dea...
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Service Rating Instrument Cluster By avalanche04 on 12/06/12 05:10:08 PM PST
Recommend this dealer? Yes

I had a problem with my instrument cluster after the warranty expired. Win Kelly's service department worked with me and went to bat for me with Chevrolet. They replaced the instrument cluster in a matter of days and with their help it was done at a significantly reduced cost. The service department...
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Service Rating Took the car to the "doctor" By alaeu on 11/26/12 01:15:49 PM PST
Recommend this dealer? Yes

I took my car for a scheduled brake flush and I added the oil change once I arrived at the dealer. The mechanic was already waiting for me to arrive - nice touch (let me say that I had over the years 4 foreign cars and I ALWAYS service it at this dealer). Adding additional requests was no problem. W...
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Service Rating Appointment for Service By counselor_ on 11/11/12 06:23:53 AM PST
Recommend this dealer? No

I had a Saturday appointment for an oil change, tire rotation and brake check. I was told that the entire appointment would take 1 hour at most. 2+ hours later when my car was ready, I was told by the technician that he had not checked my brakes. He was not aware of the request. This is the second t...
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Dealer Response

First of all, I want to apologize for not meeting our 1 hour estimate to complete the oil change, tire rotation and brake inspection that we gave you for your Saturday visit. We strive with every customer to provide the highest possible level of world class cu... Read more

All Comments (1)

Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Willing to work with you By cbbsaturn on 01/17/12 08:22:10 AM PST
Recommend this dealer? Yes

After I posted to Edmunds they helped me and my wife out dropped the price and were very helpful when I had to take the car back a week later.
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