Russel Toyota Scion Service Reviews Dealerships
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Russel Scion Service Reviews

  • 6324 Baltimore National Pike
  • Catonsville, MD 21228 (map)
  • (888) 758-7155
  • Chat with Dealer
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Service Reviews

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Service Rating Worst Service By vakulmore on 06/24/15 08:36:06 AM PDT
Recommend this dealer? No

This review is for the SERVICE DEPARTMENT. I have been here twice and terribly disappointed both times. Worst service experience so far from Toyota. They may give you nice ambient waiting area but rip off customers by promising the things they never do. It took them 4 hours to change oil after promi...
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Dealer Response

Vakul, Thank you for reviewing Russel Toyota Scion. We appreciate your feedback regarding our Service Department and apologize for the inconvenience. We understand that our Service Director was able to contact you by email and that you have also been workin... Read more

All Comments (1)
Service Rating Meya is awesome By ttfn1 on 05/23/15 12:19:17 AM PDT
Recommend this dealer? Yes

I have had my 2010 Highlander serviced here almost completely with the exception of a company I will not name that has done some service on my car. You really do get what you pay for. I went in today thinking that I had my headlight replaced not more than a year ago. Meya and Ryan pulled all my ser...
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Dealer Response

Thanks for the kind words, ttfn1. Drive safe & give us a call should you need anything at all!

All Comments (1)
Service Rating Very Pleased By MathTeach0207 on 03/12/15 06:15:20 AM PDT
Recommend this dealer? Yes

I was very pleased with the services rendered to my vehicle. The customer service was extremely great and Eric did a great job with making sure my car was good for the road and my pockets were not left empty. I will definitely use this facility in the future for any additional work on my car! Thanks...
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Dealer Response

Thank you for your complimentary feedback of Russel Toyota Scion. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would lov... Read more

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Service Rating Have been going to russel Toyota for 20 years By JCinBalto on 01/21/15 09:59:18 AM PST
Recommend this dealer? Yes

I first brought a car I bought elsewhere and found the service great. So when I bought a new car I ought from Russel toyota. I take my car in as recommended and the Russel folks keep me informed as to what I need to do. (On top of that I can walk there!)
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Dealer Response

Good morning JCinBalto! Thank you so much for your kind comments. Russel Toyota is pleased to hear that your service experience with us was a great one! We welcome you to stay in touch and please feel free to contact us with any further service needs. Thank... Read more

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Service Rating Service Experience By Anian2 on 06/05/14 07:45:41 AM PDT
Recommend this dealer? Yes

Good Service Experience
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