Russel Toyota Scion Sales Reviews Dealerships
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Russel Toyota Scion Sales Reviews

  • 6324 Baltimore National Pike
  • Catonsville, MD 21228 (map)
  • (855) 207-1566
  • Chat with Dealer
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Sales Reviews

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Sales Rating Unhappy with purchase experience. Written by stass on 04/02/15 11:04:35 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

This is to formally state that we are unhappy with the overall purchasing experience at Russel Toyota dealership and the service department. Overall the purchasing experience raised significant concerns of lack of trust in your dealership, about poor customer service at your dealership, and about...
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Dealer Response

Stass, Thank you for taking the time to review Russel Toyota Scion; we appreciate your feedback. We apologize for the experience you had at our dealership. Our intentions are always to provide sincerity and transparency with all customers; we would like to ... Read more

All Comments (1)
Sales Rating Not What I Wanted Written by mustang_jean on 01/25/15 06:17:31 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

The Russell Toyota Web site lists over 800 cars. Not quite - their inventory includes cars from a dealership on the other side of town and cars which are on order. Call them first. If you can accept another car as a substitute, good for you. If Russel Toyota does not have exactly what you want, ...
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Dealer Response

We appreciate your feedback about Russel Toyota Scion. We apologize you were disappointed during your recent visit. We try to make the car search as easy and simple as possible for all of our customers. Customer service is very important to us and for this rea... Read more

All Comments (1)
Sales Rating Dealer review Written by squib on 01/18/15 04:56:07 PM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Buying the car was a nice experience. The sales people were very courteous, pleasant and competent. The sales pitch was relaxed and helped me through all the paperwork. The car was immaculate when it was ready to drive away from the salesroom. The only problem was the aftersales service as I had a f...
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Dealer Response

Good morning squib. In response to your review, I want to take the time to thank you for praising our dealership. Russel Toyota works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us... Read more

All Comments (1)
Sales Rating Great sales staff Written by nyaceone on 12/14/14 12:52:18 PM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Lisa Shannon was my sales person, and I was totally satisfy with my choose. I told her what I was looking for and she went out her way to make it happen.
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Dealer Response

Thank you for your encouraging review of Russel Toyota Scion. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personal... Read more

All Comments (1)
Sales Rating Our Best Purchase Experience Ever Written by just4me1 on 11/02/14 01:16:33 PM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

If you are interested in a new Toyota, there is no better person to deal with than James Akinola from Russel Toyota in Catonsville MD. My husband and I went to Russel Toyota and just happen to meet this great man. He treated us like people. Mr Akinola showed us all the attention, listened to us and ...
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