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Jim Coleman Toyota Scion Service Reviews

  • 10400 Auto Park Ave
  • Bethesda, MD 20817 (map)
  • (888) 599-0195
  • Chat with Dealer
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Service Rating Excellent By custwj on 07/11/14 06:56:03 AM PDT
Recommend this dealer? Yes

Very good and timely experience as it always has been for me with this service organization; also the service personnel are capable, pleasant and helpful, such as Katie.
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Dealer Response

Thank you for the awesome feedback! You're right, Katie is an excellent service advisor and we appreciate all she does for us! We're very happy to hear that she was there to provide you with great service. Please let us know how we may be able to help next! Br... Read more

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Service Rating First service By TeresaPol on 07/10/14 02:45:30 PM PDT
Recommend this dealer? Yes

The whole experience was pleasant and quick. The waiting room was nice; the service person was very helpful and polite.
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Dealer Response

Teresa, thank you for using our service department and the kind words about Jim Coleman Toyota. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. We are very appreciative of your 5... Read more

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Service Rating A good experience--very surprised & pleased By cpops on 06/20/14 11:16:02 AM PDT
Recommend this dealer? Yes

They did more than we had agreed upon at no extra cost!! And washed the car too! And gave me a loaner for the day.
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Dealer Response

Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the service you received from us. If there is anything more that we can do please come back and see us again. Brian Smith | Gene... Read more

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Service Rating Service visit By Edwardx on 06/18/14 07:41:54 AM PDT
Recommend this dealer? Yes

You took care of everything that needed work. I am particularly impressed with the thoughtful and careful attention Katie gives all of her customers. She is the face of Jim Coleman to me, and I trust her. I think she has been my service adviser for seven years.
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Dealer Response

Thank you for leaving us this great review, Edward. We are elated to hear that you are consistently impressed with the service that you received from Katie and it is encouraging to know that she was able to earn your trust in our business. If there is anything... Read more

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