Jones Toyota Scion Service Reviews Dealerships
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Jones Toyota Scion Service Reviews

  • 1508 Bel Air Rd
  • Bel Air, MD 21014 (map)
  • (888) 767-0711
  • Chat with Dealer
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Service Reviews

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Service Rating Service on 2/6/2015 By Monicawotell on 02/10/15 11:35:22 AM PST
Recommend this dealer? Yes

Dustin Hughes (I believe was his name) did an amazing job answering my questions, letting me know step by step what was going to happen, and making sure my experience was a good one. Great customer service.
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Dealer Response

Thank you for writing about your visit with us. I am happy to hear that Dustin was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questio... Read more

All Comments (1)
Service Rating My wife's Camary. Jvd By Rosie33_001 on 02/07/15 09:15:42 AM PST
Recommend this dealer? Yes

David C. Is one of the reasons I continue to get my vehicles serviced at Jones, I have been dealing with Jones for 31 years, my son-in-law, my daughter, my son, my wife, and myself, and I am not including my in-laws or friends. We have bought nine (9) cars and trucks from Jones over the years!
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Dealer Response

We are thrilled to have earned your loyalty and thank you for this humbling review! We strive to build long-lasting business relationships by providing quality customer service. We've achieved this by serving your family over all these years - this pleases us ... Read more

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Service Rating Jones junction Toyota By Frank_R on 02/04/15 07:16:49 AM PST
Recommend this dealer? Yes

I came to Jones to purchase this truck because of the outstanding service that my significant other has received in the past and as always this service visit on my truck was outstanding also. Your staff was friendly an courteous the issue I was having was handled in a professional manner. This is wh...
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Dealer Response

Frank, thanks for doing business with Jones Junction Toyota. Happy customers drive our business toward success. We're pleased to know that you're one of them. Thanks again, and let us know if we can be of service to you in the future. Sincerely, Tara Keys ... Read more

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Service Rating Service evaluation By Kim10_ on 01/25/15 06:45:22 PM PST
Recommend this dealer? Yes

The ease of getting the car rental as well as ease of returning rental car. My service ad visor, Karen, went to find my car to retrieve my E-z Pass immediately after I acknowledged that I had left in my car and needed it for travel.
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Dealer Response

Kim, thank you for sharing your positive service visit with everyone! We are dedicated to advising our customers in a customized and timely manner. Karen achieved this with you, and that's just how we like it! If you have any questions regarding your vehicle, ... Read more

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Service Rating 5000 mile check up By DonnaRynes on 01/24/15 06:11:12 AM PST
Recommend this dealer? Yes

everything was great with check up but they didn't even wash my suv or put paper on the floor I have never had that happen this is the 4th vehicle ive purchased for you
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Dealer Response

Thank you for sharing your experience with us, Donna. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team, and we encourage you to contact us if you would like to further discuss your concern. Sinc... Read more

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