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Jones Toyota Scion Service Reviews

  • 1508 Bel Air Rd
  • Bel Air, MD 21014 (map)
  • (888) 767-0711
  • Chat with Dealer
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Service Rating Great Care Of My Three Toyotas By Old_line on 12/19/14 08:35:14 PM PST
Recommend this dealer? Yes

My appointment was quickly and accurately made. When I arrived there was no waiting, they were ready for me. Everything was well done; and before leaving they went over everything that had done!! I loved it!
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Service Rating Great Customer Service at Jones Toyota in Bel Air, MD By JoanneMSeidl on 12/19/14 08:47:16 AM PST
Recommend this dealer? Yes

As soon as we arrive someone greets us and takes our vehicle for maintenance. Our Customer Service agent, Dave Crocken, is very friendly, greets us warmly, and keeps up updated about our vehicle. I love it too that I can get my nails done and car washed whenever we have service.
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Service Rating Maintenance By CharlieJo on 12/19/14 12:42:37 AM PST
Recommend this dealer? Yes

Everyone is so friendly and answers all my questions and keeps me informed on the progress of my vehicle and the cost involved!
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Service Rating len1jane By lenandjane on 12/05/14 09:50:00 AM PST
Recommend this dealer? No

After my last service, I have been hounded to come back for my next service, even after repeatedly telling them not to call me anymore. Note: I purchased (2) vehicles from Jones since 2005.
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Dealer Response

Thank you for alerting us of this issue. I would like to apologize for your experience. I would like to assure you that we never intend to do anything to upset our customers. We will be sharing your comments with our team and we encourage you to contact us i... Read more

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Service Rating highlander service By lweigard on 10/12/14 06:45:32 AM PDT
Recommend this dealer? Yes

Kim was very professional, knowledgeable, able to explain details in layman's terms and kept to a punctual turn around time. Rental car coordinator was well poised, had a positve energy, kind and cheerful.
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Dealer Response

Thanks for your wonderful review! We are thrilled to hear that Kim was professional and knowledgeable during your visit. We strive to provide excellent customer service, and we are happy that this was the case for you! Please let us know if there's anything el... Read more

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