Bob Bell Chevrolet of Bel Air
Customer Reviews of Bob Bell Chevrolet of Bel Air
Customer
byon 09/10/2023
From the sales person Robert Fletcher to management to finance everyone was very professional and helpful with giving me all options available.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Customer
byon 09/10/2023
From the sales person Robert Fletcher to management to finance everyone was very professional and helpful with giving me all options available.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Maintenance Work on My 2013 Silverado
byon 05/12/2023
My advisor, Tina Wolf greeted very friendly and was very professional. She informed me of my Silverado needed a power steering oil flush and rear brakes cleaned. The project was completed in a timely manner. Entered the service bay area at 7:30 a.m. and got my 12 point inspection, oil/lube job, steering oil flush and rear brakes cleaned finished at 9:45 a.m. Very happy with their service and attention to detail.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 12/23/2022
Very understanding of my requests, the team was a pleasure to work with! Mike in Sales, Chris in Mgmt. and Mike in Finance were all fantastic! Started chatting over the phone in the afternoon and was driving my new Chevrolet in the evening :)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Refusal of service
byon 09/07/2022
I can’t blame the service advisor but I can blame the techs. I went in for a P0442 code that I get and it’s a small evap leak. It’s not a O2 sensor so it’s somewhere within the gas tank. Maybe a ring or something. Not sure yet. When I called to scheduled I said I needed a smoke test. Apparently this wasn’t relayed to the techs. When I brought up what the issue was, I was told that the check engine light needs to be on. My code reader is not the auto zone special. It’s more advanced than that. But when the advisor said that they would check with the tech. She came back seconds later and the tech said no to a smoke test. On top of it, I would have been charged more money for a smoke test anyway. Not only did I get hit with a $160 charge but than I would need to pay more for a test? My original issue was kind of fixed. It was a shift to park issue. But that’s a $700 job according to the advisor! That’s a rip off to me. The part is less than $200. How is labor over $500 for 90 minutes? Again a rip off to me. And the tech NEVER removed anything to see the issue. Videos show what needs to be done! I feel I got ripped off for $160 all for nothing to be done. And I won’t get a refund for it either.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Sleazy used car dealer
byon 05/18/2022
I bought a 2017 Chevy suburban last November. Now it is warm out and I goto use my air conditioner and it is blowing out heat. They say they won't help me because it is 6 months later. This is just another sleazy used car dealership. They give Chevrolet a bad name.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Customer
byon 07/26/2021
Had the BEST experience EVER in purchasing a new vehicle. Salesman was absolutely AMAZING and walked me through the process step by step. I NEVER, at ANY point, felt pressured in purchasing a new truck or any amenities that I did not already want.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Deb fogler
byon 06/27/2017
In for smell coming thru like burning candle and oil change/60k maintenance. And check engine light. Was told small coolant leak and valve cover leaking. Had repairs and PM done to almost 1k and had to return next day due to valve cover not fitting properly with engine steam wash to remove oil. Now having to contact again cause coolant low again and smell of antifreeze/candle again in less than 500 miles. Inquiry made by service employee and was told guess you will be taking it else where then.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Belt/Alternator Issue
byon 06/06/2017
I had a very good experience with Bob Bell Chevrolet. The professionals were knowledgeable, quick, efficient, courteous, and corrected the problem that I brought my vehicle in for.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Rip off
byon 07/20/2016
$400 labor to replace ignition switch. $600 total. Beware. Cheaper options reality available.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Auto Repair
byon 07/01/2016
My service light came on and I called Bob Bell of Bel Air service. Explained what was happening and was reassured they would take care of it. Took the car the next day and it was fixed and I was on my way. Awesome job and people.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New Car Purchase
byon 06/18/2016
Best & most relaxed car buying experience I have ever had. The salesman asked what I was looking for and actually listened to my wants. He was very knowledgeable and good at his job - but no high- pressure sales tactics. I would definitely recommend Bob Bell Chevrolet to my friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fast and courteous oil change
byon 04/14/2016
This was my first experience with Bob Bell service...the first oil change. I was impressed with the courteous service and amazed at how fast the car was ready. Thanks!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very happy customer
byon 04/13/2016
We brought my husband's truck in for a rattling noise in the dash. The truck is a 2014 and still under warranty. Mark in the service dept went above & beyond to find the source of the rattle even doing Internet research since other technicians were not hearing or finding it. He fixed it for us and we are very happy!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service Department
byon 04/12/2016
Great service and excellent communications. Thanks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Repairs complete when promised.
byon 04/05/2016
Took my 2011 Chevy Silverado in for a very strange dashboard issue and it ended up being "Under Warranty" . What a surprise to not have to pay and have it repaired so fast. Will definitely go back to Bob Bell of BelAir, MD.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
T&S
byon 12/05/2015
Justin Brown was the associate at Bob Bell that helped my wife and I with our new Equinox. It took us 2 days to narrow down the right deal and vehicle, but Justin was able to come through with all our requests and made sure we left w/ that Cross Over. Thanks again buddy. We will look for you when it's time for our 3rd purchase at this location. The staff is overall amazing and super friendly as well. Thank you to all involved & Happy Holidays!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Oil Change, Bulb Replacement, etc
byon 04/21/2015
Was recently at Bob Bell for various services and everything was done in a reasonable amount of time and correctly. Not a long wait to get the service done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
new truck purchase
byon 04/09/2015
was great doing business at Bob Bell Chevy...they were very thorough and the deal was completed quickly..left happy!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Comfortable
byon 04/08/2015
We just purchased a new Equinox and I can't express enough how comfortable and easy the salesman and the manager both made us feel during the purchase. And that continued all the way thru the finance office and delivery. I wouldn't hesitate at all with buying my next car at Bob Bell.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awesome dealership
byon 03/24/2015
Needed a new Dullie to pull my toy hauler drove past Bob Bell saw what I wanted traded a new corvette and a new jeep they gave me great money for both and I'm now a new Silverado owner thanks Bob Bell and the sales department always buy from them they are great !
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Sonic Recall
byon 12/31/2014
Had a good experiences with service. Received Free rental while work was being completed. Only reason I gave 4 out of 5 was trying to make service appointment was hard. calls transferred without any comment from operator. then getting machine.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
