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Heritage Volkswagen Parkville Sales Reviews

  • 9215 Harford Rd
  • Baltimore, MD 21234 (map)
  • (888) 709-4382
  • Chat with Dealer
Sales Rating:

Do yourself a favor and stay away from this dealer **************

Written by dcinmd on 10/25/07 12:00:00 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

To make a long story short, we came to terms on a Dodge Durango, I accepted their offer and then when I went to take delivery the next day the new car sales manager walks in and says.. "well if you want the car now, it's $3000 more than yesterday". I said, "you can't do that , we had a deal" The jerk laughed in my face and said, Well you should have taken the deal yesterday, I pushed my point, showed the ad and his response was, well that was yesterdays price. Todays price is $3000 more. What a rotten thing to do to a customer. After fighting my way through gridlocked traffic, then I have this @#$%, pull this kind of stunt on me. Stay away from this dealer. If they pulled this sort of trash on me they will pull it on you. Instead of driving home in a new Durango I had to fight another gridlocked beltway to go back to work. Don't waste your time. Find an honest dealer!!!!


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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Well my experience was about the same. They quoted me a price over the phone on a used VW. I went out to look at the car. Thought about it for a day and told them I would take it. They said it needed to be put through inspection and should be in the shop for a day or so. I called them the next day to see what was happening and they said it was all done and ready for me to take delivery. When I went to pick it up they had changes the price... added an additional $1500.. I was screwed. I had wrecked my previous car and had had a friend drop me off at the dealer. I had no way home .... Seems they had to do some repairs to get it inspected and wanted me to cover the cost. This dealership can not be trusted.... Well at least I will never see them again...

  • By don112233
  • on 12/06/2010
  • 01:48:34 AM PST
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