BMW of Catonsville Service Reviews Dealerships
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BMW of Catonsville Service Reviews

  • 6700 Baltimore National Pike
  • Baltimore, MD 21228 (map)
  • (888) 471-5294
  • Chat with Dealer
  • Awarded in 2015
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Service Reviews

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Service Rating Another exceptional service experience By artfulbmwman on 06/25/15 05:07:33 PM PDT
Recommend this dealer? Yes

My car received damage to the windshield, A pillar and outside rear view mirror while on a trip to Pennsylvania. I placed calls to my insurance company and to Cindy my Service Advisor and she coordinated the process for me to include pre-ordering parts and scheduling my repair visit. My car was comp...
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Dealer Response

Hi artfulbmwman. We are glad to hear that you were happy with Cindy's service - that kind of feedback can go a long way. BMW of Catonsville appreciates your considerate review, and we really appreciate you sharing your personal experience with us. If you sho... Read more

All Comments (1)
Service Rating Blown tire By joeccampbell on 04/22/15 08:46:05 AM PDT
Recommend this dealer? Yes

This place is fantastic. I blew a tire in a pot hole on US 495. That left me stuck in Baltimore wondering how I would get back to Charlottesville, VA. The people at Catonsville BMW took me in hand and got me back on the road quickly. Stu in the parts department was very helpful in finding my tire an...
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Dealer Response

Hi Joe Campbell. We are glad to hear that you were happy with Stu, Cindy, and Rick's service - that kind of feedback can go a long way. BMW of Catonsville appreciates your considerate review, and we really appreciate you sharing your personal experience with u... Read more

All Comments (1)
Service Rating Always a pleasant experience By neurace1 on 02/03/14 05:43:32 AM PST
Recommend this dealer? Yes

I've owned quite a few BMW's so I've been going to this service center for quite a few years. Customer service is always top notch. Jamie is a real asset to the dealership. She always provides the professionalism and service that one would expect when representing a brand like BMW.
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Service Rating Russel BMW service department By peripherique on 01/16/14 04:14:00 AM PST
Recommend this dealer? Yes

I have been going to Russel BMW for 14yrs so obviously I am very satisfied with the service provided there. All the employees are very courteous & get the job done. The service department also has extended hours.
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Service Rating Quality Treatment By gamble3 on 01/15/14 02:05:21 PM PST
Recommend this dealer? Yes

I have been very impressed with the level of service that I have received when doing business at Russell BMW Route 40. From the time I pull in I have been greeted with respect and kindness. My service professional has been Mel and he has made me feel very comfortable and confident that BMW is going ...
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