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Mercedes-Benz of Annapolis Sales Reviews

  • 324 Sixth St
  • Annapolis, MD 21403 (map)
  • (888) 928-0968
  • Chat with Dealer
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Sales Rating Great Service - Paul B Written by jgduarte on 07/05/14 12:39:09 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I wanted to memorialize in writing the stellar customer service provided to me by your Sales Consultant, Mr. Paul B. I have purchased cars before and assisted others in this endeavor as well. However, I have never received the service during any prior car purchase like I received from Paul. I found...
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Sales Rating 2014 GLK 350 Written by navy75 on 05/23/14 04:54:33 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

The sales process was direct, straight forward, and quick. The service was as expected - great. I would recommend this dealer without reservation.
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Sales Rating Highest level of Customer Care I have ever experienced Written by Midd on 04/05/14 08:18:43 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Dealership has experienced a transformation and is now, in my opinion, the best automobile dealership I have ever had the pleasure of interfacing with. NewGeneral Manager and staff has made all the difference. Integrity, high personal character and obvious element of "fairness" was evident from the ...
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Dealer Response

Good afternoon Midd. In response to your review, I want to take the time to thank you for praising Mercedes-Benz of Annapolis. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior custom... Read more

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Sales Rating Sold the wrong car Written by fleeced on 02/03/14 07:35:55 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I was looking for a luxury model, was told I bought a luxury model but a couple days later found out it was a sport model. Dealer would not take back the car. Also was overcharged $600 on title fee and tax. Six weeks later I still don't have the refund. DO NOT BUY A CAR HERE!
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Dealer Response

The customer selected this vehicle on our lot which was advertised and disclosed as a “Sport” model. However, the prior owner had changed some of the trim on to make it look like a “Luxury” model. We addressed the customer’s concerns and the customer ha... Read more

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Sales Rating Outstanding Team Written by 1Benzfan on 03/01/13 10:03:09 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I've had the pleasure of working with salesman, Casey D. twice in the last 5 months on a new ML350. Casey is very friendly and knowledgable, and if he doesn't have an answer to something, he has a willingness to find it! The finance manager, Tom S. has such a fun, easy going personality, and believe...
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Dealer Response

Good morning 1Benzfan! Mercedes-Benz of Annapolis would like to personally thank you for taking the time to write this extremely positive review. We encourage you to ‘Like’ us on Facebook so you may catch our in-store specials. Thank you 1Benzfan, and be sur... Read more

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