Very bad serviceWritten by rowan798 on 07/27/08 12:00:00 AM PDT Go back to Service reviews
Recommend this dealer? No
Three weeks after purchasing a used car from Frank Galos, it had a tranmission problem. We took it in the next morning. They couldn't figure out what it was and needed to keep the car. They did not provide a loaner car or even shuttle service. They ended up having to subcontract the repair since no one at their service could figure out the problem. We called a few times to try to get an idea as to how much longer we would be waiting and how much it would cost, since this created a HUGE inconvenience with work. The car was taken in on a Wednesday. The last time we called for an update was Monday morning. The service department said they would call back. By 4:00 that day, no one had called and we knew they closed at 4:30. Out of desperation, we called the garage that the car had been subcontracted to, something that Frank Galos should have done, and they were able to tell us what the repair was, the estimated cost, and how much longer it would take. Still no call from Frank Galos service!!!- if they truly cared about customer service, wouldn't they call this subcontractor after repeated inquiries from the car owner? They did not call until late Tuesday afternoon to say that the car was available, even though we now knew that we could have received updates at least a full day earlier. There was only a thirty day warranty on the car in which they pay 50% of repair costs, but despite the utter lack of quality service on a car that was purchased only three weeks earlier, they would not compromise on it, did not apologize for not providing a loaner, and would not even extend that thirty day warranty to cover the time that it was off the road for this repair. A seven day extension and they would not do it! Plus the car reeked of cigarette smoke and had cigarette ashes all over the floor next to the driver's seat. It was disgusting. It truly felt like we were only valuable customers when we were a potential sale. Once the car was sold, we were disposable and not worth a moment's effort.