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Northshore Volkswagen Service Reviews

  • 1700 N Causeway Blvd
  • Mandeville, LA 70471 (map)
  • (877) 678-1933
  • Chat with Dealer
Service Rating:

Worst Service of My Life!!!!

Written by rebecca16 on 08/16/11 08:02:50 AM PDT
Recommend this dealer? No

One of the WORST service/ repair experiences of my life!!! The sales department took over 4 days to do something that was originally estimated to take 8 hours & cost about $400 more than I expected. The service department manager was rude and interupted me when I tried to explain the problem saying "oh well, at least we provided you with a loaner and didn't leave you hanging." This loaner smelled like an ashtray and when it got a flat tire, they refused to fix it and said I may be charged for damage to the tire. The same service department refused to give names or contact information about owner & managers of the facility. I will never be using this Volkswagon location for anything if this is how they treat customers.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? No

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