I have had a terrible experience with this dealer and it is not yet over. I called for an appointment on Wednesday, October 31, 2007 and was told to bring my Dodge Ram Hemi in on the following Monday morning, Novemer 5. I went to the dealer on Friday, November 2 and left a set of keys for the truck with the service manager and left the truck at the dealer on Sunday afternoon. I was told that the service (replacement of head gaskets) would be completed and the truck would be ready on Thursday, November 8. I called onTuesday, Novemer 6 to see what they had found and they had not even looled at it, but said they would pull the heads and get to the machine shop. I called back on Friday the 9th and they had done nothing. They said that it would be ready on Tuesday, November 13. I passed the shop daily and the vehicle had not been moved since the first day they had it, so Monday November 12, I went to the shop and was told that heads had been ordered and when I asked to see proof of that, the service manager told me that no, heads had not been ordered but that the mechanic was going to pull the heads that afternoon and send them to the maching shop. He stated that the mechanic was going to be out of town for the next two days at a school and that when he returned on Thursday, November 15, he would complete the job....this is now 12 days after they had the vehicle in their hands. and 8 days after they said the vehicle would be ready for pick-up. I am not at all confident that it will be ready even on this date because of the numerous times I have been told something, and later found out nothing told to me was true. I would beware of taking anything to this dealer.....Since I bought the vehilce here, I expected to be treated far better that I have been. I cannot imagine how you might be treated here if you brought in a vehicle that had been purchased elsewhere.
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