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Marietta, GA Lexus Car Consumer Discussions

Gardencar - I can tell someone that they are WRONG
by mfullmer on Wed Apr 21 06:43:43 PDT 2004
when they tell everyone to "Avoid" a certain dealer because of a bad experience they had at ANOTHER dealer. We're not talking about a salesperson who said "I'll sell it to you at this price" and then lied and said he wouldn't. We're talking about a salesperson who said he "was looking right at the car". Of course there is no way that he could have just been mistaken because we all know that there is only one vehicle out there in each color. He couldn't possibly have been looking at a similar car! The only thing I'm saying is this "bad experience" is just as much "hotinhere"'s inability to be flexible and understand that, unlike himself, people out there do make mistakes. What is more important in any business is that in the end he clearly states that the Marietta store worked hard to rectify the situation by working with him on the price of the vehicle. What you don't seem to realize, GARDENCAR, is that I stated MY experience WITHOUT suggesting that everyone should go to Nalley Marietta. What I was commenting about was his "Avoid ALL Nalley" statement. I am certainly entitled to MY opinion and, in MY opinion, he is WRONG!
mfullmer...
by hotinhere on Tue Apr 20 17:12:19 PDT 2004
Okay, this is the last post I'm going to make regarding your comment. We'll just have to agree to disagree. Like I said, I'm glad you had a good experience. I did not. * The Roswell and Marietta stores have the same manager. Therefore, that manager is responsible for lying salespersons at both stores. * "Cross-shopping all over the place"? Yes, I understand that's what one is supposed to do when one is shopping for a car. We saw an ad for a car and answered it. How bad of us. * I understand that dealers trade cars. I understand that they can sometimes make mistakes. These things aren't problems. I have a problem with dealers who lie. I'll try to be very succinct here: The salesman told me over the phone that he was looking at a car -- physically looking at a car -- that was not there and never had been. The car he said he was LOOKING AT in Roswell had been in Marietta for a very long time. I'm not sure about you, but I consider this to be a point-blank lie. This isn't about bad updates. * Although the VIN was the same, once we tracked the car down, it was not the advertised car. It was 12,000 miles older. 12,000 miles. I guess they drove it from Roswell to Marietta the long way. Perhaps via Texas. Or maybe they only update their ads once a year. This all could've been avoided by the salesman telling the truth to begin with--that he wasn't sure if the car was on the lot, that updates aren't instantaneous--or admitted his mistake when we got there. Again, I'm glad your Roswell experience was good. Their treatment of us was so egregious, however, that I will continue to warn GA shoppers away from them.
According to your post...
by mfullmer on Tue Apr 20 11:14:55 PDT 2004
...it was the Roswell store that you had the problem with, not the Marietta store. What I see is that you were cross-shopping all over the place and can't understand that when dealers trade cars to other dealers the updates aren't instantaneous. From what you stated, the Marietta store tried their best to give you that car AND at a lower price than before. There is a reason why all ads have disclaimers about incorrect information. They didn't have to come down at all.
"Bought" car today
by mfullmer on Wed Mar 31 10:29:05 PST 2004
Although we ordered the car on 3/1/04, we just did the paperwork today. Supposedly it is being built tomorrow (4/1) and will be here by 4/12/04. What a process this ordering is, it was supposed to be built on 3/8 originally. Anyway here is the deal here in Atlanta: 2004 RX330 AWD Savanna/Ivory Base MSRP: 32,367 + 625 Dest = $32,992.00 Mark Levinson/Navigation Package ($6,770) Preferred Accessory Package (158) Towing Package (160) Heated Seats/rain-sensing wipers (665) 18" Wheels (215) Total MSRP: 45,168 Total Invoice: 39,390 Negotiated Price: 42,995 I feel I got a good deal especially as this is the second go around (we originally were going to buy an LS but when it got here the color was terrible (Moonlight Pearl) and we didn't like any other LS colors.) and they have provided us with a loaner since 2/14/04. Absolutely great, great service and people at Nalley Lexus Marietta.

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