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Find Land Rover Dealers in Columbia, Maryland

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Columbia, Maryland Land Rover Car Dealers

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Columbia, MD Land Rover Car Consumer Discussions

Re: Jaguar LandRover West Columbia, MD [twigglesworth]
by british_rover on Wed May 31 06:59:55 PDT 2006
There are a lot of Rover dealers down in that part of the country. I am not sure if someone owns all of those dealers or if they are owned by different companies. Find the next closest dealer that is not owned by the same person as the dealer you had the problems with. Call them and ask for the Centre manager. Explain your situation that you had serious problems with where you bought your Rover and would like to have it serviced with them instead. Be polite and just explain the situation. Let them know that you have no problem with the vehicle or Land Rover in general but just that particular dealer. A smart centre manager will make sure you are treated with respect and that you get access to loaner cars like anyone else. Keep in mind that for the most part the loaner cars are a first come first serve basis and most Land Rover Dealers do not have enough of them.
Jaguar LandRover West Columbia, MD
by twigglesworth on Tue May 30 14:51:32 PDT 2006
I purchased a vehicle from the dealership above and have had nothing but horrible experiences with the finance department and their personnel at the dealership. The detailing was awful and learned two weeks before our first payment was due, their finance team failed to fill out the paperwork correctly. I'm now in the midst of working with our bank to try and correct their mistakes. I contacted LandRover of North America to file a complaint and the first statement made is we do have dealerships that are privately owned and can take your complaint on file. Has anyone had similar issues and if so, how can I make sure proper action is taken? I no longer want anything to do with this dealership and would like the loaner program upheld with another dealership. I no longer have any faith in the West Columbia dealer. Since they hold the LandRover name, I find corporate's response unacceptable. You can probably guess would not recommend this dealership to anyone!
Re: Jaguar LandRover West Columbia, MD [twigglesworth]
by oohcynthia on Tue Sep 05 15:11:43 PDT 2006
My Disco SD7 is at this shop right now for the 26th day. I agree the service is awful. I took it in for a second repair on the TC/ABS/SRS system ( first one flubbed at Frederick dealership) and for some brake squeeling. $2300 and 23 days later I go to pick it up and the thing wont start. They want an extra $120 for a battery they wore down. I think NOT! I'm waiting for the Service Mgr to call me back now. I'll post the results when I get my car back.

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