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Louisville, Kentucky Kia Car Dealers

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Louisville, KY Kia Car Consumer Discussions

07 LX I-4
by vanner on Sun Mar 16 09:08:24 PDT 2008
Okay, we made a deal on a Rondo, finally. Very bad weather and an "abundant" family schedule held us up a bit, but we got it at last. Had to leave Louisville for a decent deal and any assortment in stock. Went to Car Town Kia in Nicholasville/Lexington, where they had an excellent but rapidly selling stock of '07s. '07 LX I4 2-row with "Convenience Package". Monroney sticker (MSRP) put it at usd $19,220. There was indeed a dealer "gross profit" add-on sticker of $899 for and "Appearance Package" and $499 for "AMA". Neither was explained and the "AMA" thing remains a total mystery. That whole sticker disappeared instantly when we told them it had to go. No argument from them at all. Rebates of $2500 on the '07, and $1500 "loyalty" for having a Kia already. We had our '05 Sedona LX with 34K miles in excellent shape for trade. We spent a couple hours with a drive and some bartering, ending up with $16,800 for the Rondo, including 6% KY sales tax, license and title fee (which is about $10 in KY). It made the price of the Rondo around $15,800 which was about $800 more than I would have liked. There are reasons we opted to settle though, not the least of which is they gave us $10,000 for our Sedona, and that exactly paid off our remaining loan on it. (We went in front-heavy on the Sedona.) I only expected $8000 for the Sedona. So our total deal, out the door, was $16,800 with no hassle to sell our Sedona ourselves. I seriously doubt, in this area, we would have gotten any more than $9000 for the Sedona in a private sale. Kias just aren't that hot around here except among "those who know", and the Louisville dealer(s) have made them very unpopular. EVERYONE around here knows about the continuing, nagging problems with '05 and earlier Sedonas. Yeah, I know, there are many of you who will say we could have done better or you did. We're pleased and that's enough. We got what we wanted in a new car. Car town was a hoot to do business with! The experience was almost fun, and at no time did we feel pushed or trapped. We bartered, both sides, fairly openly, and the Sales Manager was accessible. We made it plain up front we had no intentions of financing through the dealer or Kia since we already knew we were "pre-approved" through our credit union at a rate lower than we could get through them. Quite frankly, Car Town provided the best actual sales experience I've had in years form a dealer. Yes, they made money. No deal if they don't. If you're in the north/central KY area and in the mood for a Kia, I'd recommend Car Town. Oh, they do ALL the typical dealer tricks and strategy. Go prepared like you should with any dealer. I'll post some early impressions on the Rondo over on the "Kia Rondo" section. One interesting and humorous incident with the Rondo before we ever got it off the lot. This was not the same one we test drove. That one had an "appearance enhancement" on the left rear bumper wrap that consited of a BIG rub and deep scratches, with yellow paint included, so we took one of the two other one of identical equipment and color. (Around here, right now, an '07 LX I4 will be red or silver.) Well, for reasons we couldn't explain at first, the remote lock fobs wouldn't work at all, nor did the liftgate latch. Started it up and found no center console lights and no radio. Soooo...that indicating a fuse, we went to the inside fuse panel and were still mystified. I poked around the manual a bit and settled on that "Memory" fuse. It was pulled partly out, leaving the circuit open. The fuse is there just for that reason - to cut off the memory functions running full-time in these cars, to save the battery when the car is parked long term. With the recent cold weather/blizzards here, and these cars on the lot for three weeks, the lot guys pulled the fuses. No one told the sales people and since we closed our deal hours after the service guys left, no one knew. I pulled the fuse all the way and popped it back in, and all was well. Good thing I still know something about cars!
Re: BAD Louisville Kia Store experience! [fortyfiver]
by jipster on Fri Sep 16 06:18:23 PDT 2005
Man...hate to hear about your bad luck with your Kia fortyfiver. I wonder if the Kia dealership did a background check when they hired that dealer rep. He sounds like he has a few screws loose. I live in Louisville, Ky and bought my Mazda MPV at the Craig and Landreth Mazda which is in Clarksville, IN ...not to far from where you bought your Kia I believe. No problems with our paperwork. You may want to consider having the Kia Store in Louisville(on Preston hwy) service your Sedona....when you get the vehicle back. It sounds like the Kia Store in Clarksville is fairly incompetent all around. Good luck.
BAD Louisville Kia Store experience!
by fortyfiver on Wed Sep 14 07:07:06 PDT 2005
It would take hours and volumes to relate the whole horror story of the botched deal, incompetent, unethical office staff, "stalker" salesman and the lack of interest or respect from the Kia Store in Clarksville, IN. This is part of all of the "Kia Store" chain in the Louisville, KY area that are part of the Montgomery auto group. NEW 2005 Sedona LX new $18K and change. Clean deal, no trade. All incentives and rebates to dealer for the price. Includes $1000 "competitive vehicle" discount for the old ratty Aerostar we're keeping. There are no document fees around here. Dealer prep was $200 and it took them two tries and they STILL didn't get it all done. First try they left all of the plastic on the carpet - just dropped the mats over it. Left several pieces of the clear tape on door posts, etc. They had overnight and a whole next day to get it done. After the second try it is resolved now but took us job time and drive time to get there. BUT - when we went to get it - finally - Monday - after "owning it" for a week without actually HAVING it - they gave it to my wife with a "check engine" light on! Turns out to be a faulty fuel system pressure sensor and they still have the car because they didn't have the part. Now, how in H*LL can you give a customer as much trouble as this deal has been (over 10 trips to dealer to try to fix this crap with time lost from work and family!) and then futz up AGAIN by handing over a faulty vehicle?!!! Paper work was, and still is a nightmare. Yes - bought in Indiana and going to KY. BUT - this dealership is four miles from the KY line and less than 10 minutes drive in peak rush hour. They are over here every day to transfer vehicles. First try they made out IN title work, not KY. Second try they convinced my wife (it's her car, but KY demands both spouses on title) it's okay to forge MY signature on the docs. Didn't realize they couldn't charge us the IN excise tax on the heavy vehicle until we caught them and brought it out. There was also a dandy dealer-installed "bonus" that is mandatory at the Louisville area Kia stores on ALL Kias - a pass-card anti-theft device. This is an e-bay $25 piece of crap that is crudely installed and marginally effective and comes with a mandatory "stripe" set that is the Walmart $4.97 plastic tape crap! Price for this dealer profit rip-off? $1295 - NON NEGOTIABLE! For $30 worth of crap. No, it will NOT be covered by KIA warranty and had to be installed by cutting the ignition switch relay wire which may actually VOID the Kia warranty! The "security stripe package" is included in the $18K deal, so it isn't all THAT bad -but the additional $1200 profit for the dealer just REALLY tees me off since you can't get one without it, and you'd have to go a hundred miles or more in any direction to get away from this gorilla dealer complex. We have a call open with KIA USA customer relations - the poor girl who called us last night all bubbly and charming to "welcome" us to the "Kia Family" doesn't get paid anywhere NEAR enough to hear what she had to hear about the dealer and the problems. We did not abuse her mind you - she didn't do all this - the Montgomery Kia Store did this. She has opened a file with us with the Relations folks who are supposed to call us back today. This oughta get good! About the dealer rep: He actually "came on" to my wife, suggested they could meet some time, then actually visited her, unannounced, at her place of work - a SECURE installation! He had some imagined paper-work "emergency" he needed her to RIDE with him - alone - to fix! Well, a call to the dealer manager (who ducks our calls now - we have to deal with the Montgomery VP level) proved he had been told to call us and see when we could arrange to sign the paper at the dealer! He also one time before engaged her in conversation at the dealer for ten minutes or more, under the guise of the office working on some papers - only to at last admit to my exasperated wife that in reality he was just keeping her there to visit with her! We have discussed this with the Montgomery people as a sexual harassment complaint and the dealership manager blew it away as a joke! Then they told us he was being suspended for three days without pay. We now know one of those days is his normal day off anyway, and the other days are Tuesday and Wednesday - the slowest sales days they have! We are actually investigating criminal complaint against the rep under KY stalking statutes. We feel he is a time-bomb waiting to assault or compromise some other woman some other time and simply shouldn't BE in a customer-contact job, so even if the charges were to be dropped, he'd have a "file" and the protective order would stand for a while. Anyway - we really would like to say how much we like the Sedona, but since we've driven it less than forty miles in nine days - all between our home and the dealer - we really don't have much to say! I'll get back to the forum on that maybe later, unless we can succeed in breaking this deal and getting involved with a conscientious dealer of some other brand. Too bad - we really want a Sedona but we can't put up with this crap. I have to honestly warn anyone in the greater Lousiville area to avoid the Kia Store as the incompetent, unethical, and abusive plague it is and just buy something else somewhere else. (We have since found WELL over two dozen people in a week who have had similar problems with these dealers and they, too, tell people to run for their lives!)

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