Find Kia Dealers in Bays, Kentucky

It would take hours and volumes to relate the whole horror story of the botched deal, incompetent, unethical office staff, "stalker" salesman and the lack of interest or respect from the Kia Store in Clarksville, IN. This is part of all of the "Kia Store" chain in the Louisville, KY area that are part of the Montgomery auto group. NEW 2005 Sedona LX new $18K and change. Clean deal, no trade. All incentives and rebates to dealer for the price. Includes $1000 "competitive vehicle" discount for the old ratty Aerostar we're keeping. There are no document fees around here. Dealer prep was $200 and it took them two tries and they STILL didn't get it all done. First try they left all of the plastic on the carpet - just dropped the mats over it. Left several pieces of the clear tape on door posts, etc. They had overnight and a whole next day to get it done. After the second try it is resolved now but took us job time and drive time to get there. BUT - when we went to get it - finally - Monday - after "owning it" for a week without actually HAVING it - they gave it to my wife with a "check engine" light on! Turns out to be a faulty fuel system pressure sensor and they still have the car because they didn't have the part. Now, how in H*LL can you give a customer as much trouble as this deal has been (over 10 trips to dealer to try to fix this crap with time lost from work and family!) and then futz up AGAIN by handing over a faulty vehicle?!!! Paper work was, and still is a nightmare. Yes - bought in Indiana and going to KY. BUT - this dealership is four miles from the KY line and less than 10 minutes drive in peak rush hour. They are over here every day to transfer vehicles. First try they made out IN title work, not KY. Second try they convinced my wife (it's her car, but KY demands both spouses on title) it's okay to forge MY signature on the docs. Didn't realize they couldn't charge us the IN excise tax on the heavy vehicle until we caught them and brought it out. There was also a dandy dealer-installed "bonus" that is mandatory at the Louisville area Kia stores on ALL Kias - a pass-card anti-theft device. This is an e-bay $25 piece of crap that is crudely installed and marginally effective and comes with a mandatory "stripe" set that is the Walmart $4.97 plastic tape crap! Price for this dealer profit rip-off? $1295 - NON NEGOTIABLE! For $30 worth of crap. No, it will NOT be covered by KIA warranty and had to be installed by cutting the ignition switch relay wire which may actually VOID the Kia warranty! The "security stripe package" is included in the $18K deal, so it isn't all THAT bad -but the additional $1200 profit for the dealer just REALLY tees me off since you can't get one without it, and you'd have to go a hundred miles or more in any direction to get away from this gorilla dealer complex. We have a call open with KIA USA customer relations - the poor girl who called us last night all bubbly and charming to "welcome" us to the "Kia Family" doesn't get paid anywhere NEAR enough to hear what she had to hear about the dealer and the problems. We did not abuse her mind you - she didn't do all this - the Montgomery Kia Store did this. She has opened a file with us with the Relations folks who are supposed to call us back today. This oughta get good! About the dealer rep: He actually "came on" to my wife, suggested they could meet some time, then actually visited her, unannounced, at her place of work - a SECURE installation! He had some imagined paper-work "emergency" he needed her to RIDE with him - alone - to fix! Well, a call to the dealer manager (who ducks our calls now - we have to deal with the Montgomery VP level) proved he had been told to call us and see when we could arrange to sign the paper at the dealer! He also one time before engaged her in conversation at the dealer for ten minutes or more, under the guise of the office working on some papers - only to at last admit to my exasperated wife that in reality he was just keeping her there to visit with her! We have discussed this with the Montgomery people as a sexual harassment complaint and the dealership manager blew it away as a joke! Then they told us he was being suspended for three days without pay. We now know one of those days is his normal day off anyway, and the other days are Tuesday and Wednesday - the slowest sales days they have! We are actually investigating criminal complaint against the rep under KY stalking statutes. We feel he is a time-bomb waiting to assault or compromise some other woman some other time and simply shouldn't BE in a customer-contact job, so even if the charges were to be dropped, he'd have a "file" and the protective order would stand for a while. Anyway - we really would like to say how much we like the Sedona, but since we've driven it less than forty miles in nine days - all between our home and the dealer - we really don't have much to say! I'll get back to the forum on that maybe later, unless we can succeed in breaking this deal and getting involved with a conscientious dealer of some other brand. Too bad - we really want a Sedona but we can't put up with this crap. I have to honestly warn anyone in the greater Lousiville area to avoid the Kia Store as the incompetent, unethical, and abusive plague it is and just buy something else somewhere else. (We have since found WELL over two dozen people in a week who have had similar problems with these dealers and they, too, tell people to run for their lives!)