All I can say is I read some of the reviews and had a different experience completely. I put in a online request, and a internet person who ended up being my sales person named Gary Duvall got back to me very quickly. He answered all my questions and offered for me to come in and look at a list of cars that I may like. when i arrived at the dealership they were very professional and Gary was extremely knowledgeable, and helped us with financing we got a better rate then we expected! They promised to touch up my car and steam clean a spot on the seat. Gary called me the next day and had us bring back in the car. everything was taken care of that same day. we also where given another used car to drive while our car was being taken care of. we got a free oil change also and Gary set up an appointment before we left the dealership. all the staff has been very nice to us and another sales person that didn't work with us Herb I think pulled our car around for us when we picked it up (since Gary was on a test drive with another customer) with out complaining and bought us a refreshment. This was unlike any car buying experiance I've ever had!