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Airport Ford Service Reviews

  • 8001 Burlington Pike
  • Florence, KY 41042 (map)
  • Chat with Dealer
Service Rating:

Avoid for your own good

Written by afsa on 12/23/11 06:41:17 PM PST
Recommend this dealer? No

I have done a fair amount of business with airport ford over the past few years. From body work, a new torgue converter $1500, replaceing an oil pan gasket, transmision flush. I took my Explore in for new outer tie rods with alignment as advised by their service department for $235 and got completly lied to. After having my car for one full day they called me and said they only had one side done. I then got a call at 3:30 the next day saying that the price they gave me was for one side, they had made a mistake and wanted another $80 for the other side and it would not be done that day. After some heated words the guy in the service department informed that they actualy had not started on it. I went and got my Explore and took it to Tire Discounters. They told me it would be around $300 for tie rods and alignment and later they called me and said that the tie rods were fine and didnt need replaced.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? No

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