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Airport Ford Service Reviews

  • 8001 Burlington Pike
  • Florence, KY 41042 (map)
  • Chat with Dealer
Service Rating:

Absolutely horrible service

Written by carleysdad on 08/02/11 08:36:58 AM PDT
Recommend this dealer? No

Airport Ford is one of the worst automotive repair shops ever. From what I can tell they only employ one qualified technician and the rest of the employees are basically there to change oil and rotate tires. I have had to take my Ford Freestyle to them multiple times for service related issues that they were unable to diagnose (after they kept my car for multiple days). My friend who is a mechanic diagnosed most of my problems within ten minutes each time. This dealership simply has no idea what customer service is.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? No

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