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Airport Ford Service Reviews

  • 8001 Burlington Pike
  • Florence, KY 41042 (map)
  • Chat with Dealer
Service Rating:

this place is horrible......

Written by cincykid1 on 08/03/10 12:00:00 AM PDT
Recommend this dealer? No

Hope you have a spare week to get your car fixed with these [violative content deleted]. I made an appointment A WEEK AGO to have my power window fixed, because that was the soonest time they had open. Take them the car this morning. I hear nothing by 230pm so I call them. Put on hold for 20 minutes. They guy forgot I was on hold and answers the phone like I was a new customer. They ask me if they can call me back. I am working but agree. They call me back and tel me that they may not get to my car today at all. I say I will bring it in tomorrow. I then ask if I bring it in tomorrow, will it be fixed tomorrow or will you have to order parts? He tells me he may have to order part. A week ago I asked this very same question and was told they would not have to order parts. I should have just went somewhere else and my issue would be fixed by now. Do not use this place just because they are a Ford dealer. GO SOMEWHERE ELSE!!!!

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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