Horrible TreatmentWritten by jmh71 on 11/21/11 08:49:21 AM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes
Purchased a 2007 Honda Civic Hybrid. If it was not for the on-line advertising price, I would not have stuck around due to the rude treatment. We hung around for hours waiting on the finance department to come up with a lousy deal. We went to our own credit union and had the money in minutes. They still charged me for a processing fee, even though they had nothing to process. We had no trade-in and the credit union did all of the processing. They made us feel horrible with the run-around and snide remarks when we questioned the fee. The store manager sat down with us after we were rudely treated by one of the other managers. His explanation of the fee had no basis for our transaction, but stood ground on not dropping the fee. We paid the fee seperately and left. The car was a nice deal for the price, but not worth the treatment.