Buyer Beware of Carson Danley... [violative content deleted] Bait and Switch with False AdvertisWritten by jcbaile1 on 01/06/09 12:00:00 AM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No
I spoke with a car dealer, Carson Danley, about a car listed on autotrader. Before driving the hour and a half drive to look at the car, I wanted to make sure that I could get a worthwhile trade-in value on my car. He quoted me that at a low end he would take 6,000 for my trade in. I made an appointment to see the vehicle for Friday; when I arrived at the scheduled time the vehicle was not there. I was told that the dealership had loaned out the vehicle to a customer who brought in her car to be worked on. That same visit I asked Carson to appraise the trade-in value for my car that I had brought in. Carson quoted me 7,500 and told me that he would get the car in the next day. However, the next day the car was still not there but he promised that when it arrived he would put it in the back and call me immediately. The car finally "arrived" at the dealership Tuesday. However, when Carson called back he said that now he could only take 5,000 for the trade in because the "numbers had changed." When I spoke to the manager he said that he was sorry and to come in and that he would honor the original appraisal value. However, after 5 when the manager had left, Carson called and said that another deal was being worked on and not to bother to come. Then when I called and spoke with the general manager and asked for the truth, he said that the car had had 12,000 worth of damage which he had not previously disclosed, and asked if I still wanted to buy it knowing that.