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Tumminia Mazda Service Reviews

  • 1551 S Hamilton Cir
  • Olathe, KS 66061 (map)
  • Chat with Dealer
Service Rating:

Glad I got a second opinion

Written by firefly15 on 07/20/11 12:48:06 PM PDT
Recommend this dealer? No

I started using Tumminia for service on my 06 Tribute as a matter of convenience. As long as all you need is an oil change - I'd guess you're ok. My problem started at about 50k miles when I went in for an oil change - asked to have my tires rotated & specifically asked to have the front brake pads checked - which is normal service when you have your tires rotated. I was told they were wearing of course, but were fine. When I went in about 4k miles later for my oil change - they rotated my tires again - not necessary & then proceeded to tell me that I needed my brake pads & rotors completely replaced & that I had something leaking on the right rear tire that needed to be fixed immediately. All of this could be done for just over a little over a $1,000 - when would I like to schedule that? Needless to say - I got a second opinion from a very good friend who hates to be a mechanic, but will if forced into rescuing a woman from a bad dealership. He checked by brakes - did not need pads nor rotors & checked the "something leaking on the right rear tire" again - nothing - I drove another 25K miles on the pads - he changed them last nite - still not completely worn & did not need new rotors & there was still no leak on the right rear tire. I know that dealerships make their money on service - not selling, but Tumminia in Olathe is out of control.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? Yes

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