They don't know how to treat customers with kindnessWritten by ksfarmer on 03/23/11 04:34:24 PM PDT Go back to Service reviews
Recommend this dealer? No
We purchased a new car at this dealer 6 months ago. We were treated well until we needed to have some repairs done after my fiancee' hit a curb. We took it in to have them go through it and have it fixed before a trip out of town. Originally it was a grinding noise coming from the front; which is what we told them was the problem that needed fixed. They fixed many things and aligned it, however when she got it back the problem still remained. The shop foreman told us it was roadworthy when we returned the next Monday, and we'd have to wait & no courtesy cars available. Upon figuring out the problem he told us he wouldn't tell the mechanic what he thought it was to see if he could figure it out. We were appalled. When we took the car to have it repaired the following day, we expressed our frustration at the fact the original problem was never fixed, and the shop foreman proceeded to tell my Fiancee' "well I didn't wreck the car" in a very harsh tone. We later went in to pick up the car and told the teller about our experience, my Fiancee' was nearly in tears by the time she was done. The teller(the only pleasant person there) said she would have a manger call us in regards to the way we were treated. I later received a call from an owner who wanted to get the straight of it. I told him how we had been treated and that though all of the repair experiences I have had never had I been treated so poorly by someone. I have dealt with almost every kind of mechanic/ shop there is having ran a large grain farm, but none as rude as these. He was unsympathetic to the service his staff had provided and accused me of being mad when I was speaking in a very mellow tone (even though I would've liked to told him what I really thought). Overall I would say stay as far away as you can from this dealer at all costs.